error attempting to backup client

[Daryl_Gawn]

hi all

i am having problems backing up one particular client, all other clients are fine

client is running windows 2008 x64

i cant connect to the client from the master server properties

i can ping by ip and name both ways, any help or guidance is appriciated

here are the logs from the master server,

11:02:00.768 [8376.10228] <2> bpbrm main: INITIATING (VERBOSE = 0): version NetBackup 7.0 0
11:02:00.768 [8376.10228] <2> logparams: -backup -backup_copy 0 -b dnzwguag1_1319493720 -bt 1319493720 -c dnzwguag1 -cl Copy_of_Servers2008_test -ct 13 -dt 0 -fso -jobid 17946 -jobgrpid 17946 -masterversion 700000 -mediasvr dnzwgbkup1 -mpx 0 -nbu -p NONE -ru root -rg other -sched Full -st 0 -S dnzwgbkup1 -stream_count 2 -stream_number 1 -snaponly -secure 1 -use_ofb -use_otm -WOFB_enabled 1 -nbu
11:02:00.768 [8376.10228] <2> verify_client: bpbrm.c.34226: db_getCLIENT failed for CLIENT: dnzwguag1
11:02:00.768 [8376.10228] <2> verify_client: bpbrm.c.34376: db_getCLIENT failed: 227 227 0x000000e3
11:02:30.829 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:02:31.827 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:03:01.873 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:03:02.887 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:03:12.871 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:03:42.917 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:03:44.929 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:03:53.930 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:04:23.976 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:04:27.985 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:04:34.989 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:05:05.035 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:05:13.038 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:05:16.049 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:05:37.077 [8376.10228] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1316: 0: getsockopt SO_ERROR returned: 10060 0x0000274c
11:05:37.077 [8376.10228] <2> connect_to_service: ../../libvlibs/vnet_connect.c.343: 0: vnet_async_connect() failed: 18 0x00000012
11:05:37.077 [8376.10228] <2> vnet_connect_to_bpcd: ../../libvlibs/vnet_connect.c.235: 0: connect_to_service() failed: 18 0x00000012
11:05:37.077 [8376.10228] <2> local_bpcr_connect: Can't connect to client dnzwguag1
11:05:37.077 [8376.10228] <2> ConnectToBPCD: bpcd_connect_and_verify(dnzwguag1, dnzwguag1) failed: 25
11:05:37.077 [8376.10228] <16> bpbrm start_bpcd_stat: Cannot connect to dnzwguag1
11:05:37.077 [8376.10228] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:05:37.077 [8376.10228] <2> job_connect: SO_KEEPALIVE set on socket 804 for client dnzwgbkup1
11:05:37.077 [8376.10228] <2> logconnections: BPJOBD CONNECT FROM 172.30.1.100.54196 TO 172.30.1.100.1556 fd = 804
11:05:37.077 [8376.10228] <2> job_authenticate_connection: ignoring VxSS authentication check for now...
11:05:37.077 [8376.10228] <2> job_connect: Connected to the host dnzwgbkup1 contype 10 jobid <17946> socket <804>
11:05:37.077 [8376.10228] <2> job_connect: Connected on port 54196
11:05:37.077 [8376.10228] <2> job_monitoring_exex: ACK disconnect
11:05:37.077 [8376.10228] <2> job_disconnect: Disconnected
11:05:37.077 [8376.10228] <2> verify_client: bpbrm.c.34470: start_bpcd_stat failed: 58 58 0x0000003a
11:05:37.077 [8376.10228] <2> bpbrm main: bpbrm.c.2782: verify_client failed: 58 58 0x0000003a
11:05:37.077 [8376.10228] <2> bpbrm kill_child_process_Ex: start
11:05:37.077 [8376.10228] <2> sendViaMapi: attempting to send mail
11:05:37.077 [8376.10228] <2> sendViaMapi: MAPILogon error (-2147467259).You may have to setup a mail profile for the NetBackup mail account (NetBackup).
11:05:37.077 [8376.10228] <16> bpbrm Exit: cannot send mail to
11:05:37.077 [8376.10228] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:05:37.077 [8376.10228] <2> job_connect: SO_KEEPALIVE set on socket 784 for client dnzwgbkup1
11:05:37.077 [8376.10228] <2> logconnections: BPJOBD CONNECT FROM 172.30.1.100.54197 TO 172.30.1.100.1556 fd = 784
11:05:37.077 [8376.10228] <2> job_authenticate_connection: ignoring VxSS authentication check for now...
11:05:37.077 [8376.10228] <2> job_connect: Connected to the host dnzwgbkup1 contype 10 jobid <17946> socket <784>
11:05:37.077 [8376.10228] <2> job_connect: Connected on port 54197
11:05:37.077 [8376.10228] <2> job_monitoring_exex: ACK disconnect
11:05:37.077 [8376.10228] <2> job_disconnect: Disconnected
11:05:42.101 [8376.10228] <2> bpbrm Exit: client backup EXIT STATUS 58: can't connect to client

thanks

Daryl
 

[watsons]

Run these tests to find out where the problem is:

From master server:

\bin\bpclntcmd -hn <cilent hostname>
\bin\bpclntcmd -hn <cilent's IP>            
\bin\bptestbpcd -client <client hostname-debug

From your Windows client:

\bin\bpclntcmd pn    (this shall return your cilent host as recognized by master, error if it does not match)

If all the above are good, try disabling Firewall from your Windows client.

[Marianne · Accepted solution]

In addition to above steps, please create bpcd log folder on the client (under ...\netbackup\logs) before running bptestbpcd on the master:
bptestbpcd -client <client hostname> -debug -verbose

Please post output of bptestbpcd as well as client's bpcd log. If no log is created, Windows firewall is probably preventing connection.

[Daryl_Gawn]

hi Watsons

first 2 tests produce the expected results

can you confirm the command for the 3rd ? : \bin\bptestbpcd -client <client hostname-debug ?

i could only find bptestnetconn.exe

[Daryl_Gawn]

hi Marianne,

thanks for your reply - off work for the day now will try your suggestion asap

thanks

[Marianne]

bptestbpcd should be in netbackup\bin\admincmd.

[Mark_Solutions]

As your client is Windows 2008 there is a good posibility it has a firewall turned on which is blocking communications

The bpcd log on the client will tell us if anything is getting through at all

Create the bpcd folder under netbackup\logs\ and then try to connect to the client host properties from the Master.

Once this errors then see if a log has been created and post it on here

If no log then it just never got that far and you need to look at firewall etc.

Of course - make sure the NetBackup Client Service is running on the client.

[Daryl_Gawn]

hi Marianne

thanks for that - its not connecting and nothing is in the folder on the client, i will check the firewall settings on the 2k8 server. I do have some other servers working so ill compare them.

Ill post results here when i have made some more progress

thanks

Daryl

[Daryl_Gawn]

hi Mark

thanks

Have determines firewall is the issue.

Cheers

Daryl

[Daryl_Gawn]

hi

thanks for all your help - this is now solved. had to add the program in the windows 2k8 firewall and also the ports

Cheers

Daryl