media manager received no data for backup image (Status code 90)

[RamNagalla]

Hi,

Netbackup master servers :-Linux 7.1.0.4

media server linux NBU 7.1.0.4

client Window 2008 NBU 7.1

i am trying to take a backup of specific file wich of size 610 KB,i am getting the failurs with EC 90. 

actaully when i try to take the backup with All local drives, this few files are not getting backup, so though they may be filtered by VSS list , so did verifed with the help of below T/N, but few files are not listed there and still not gettin backup.. 

http://www.symantec.com/business/support/index?page=content&id=TECH76997

so did created test policy and added only the file , and trying to take the backup, and got the error EC 90,below is the detail status of the failed job...

i though that the Data buffer size is causing the job failurs... so keep the SIZE_DATA_BUFFERS as 32 but that is not reflecting on the backup job

i am not sure why its not taking those files.. i many servers with the same issue.. and most of them are Virtual server getting backup as Netbackup standard client..

10/26/2012 10:22:47 - Info nbjm (pid=17159) starting backup job (jobid=912302) for client <clientname>, policy test, schedule Weekly-Full

10/26/2012 10:22:47 - Info nbjm (pid=17159) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=912302, request id:{60EA57D0-1F89-11E2-BDE1-C63C59500884})

10/26/2012 10:22:47 - requesting resource DMZ_GROUP_INCR

10/26/2012 10:22:47 - requesting resource <master>.NBU_CLIENT.MAXJOBS.Client

10/26/2012 10:22:47 - requesting resource <master>.NBU_POLICY.MAXJOBS.test

10/26/2012 10:22:49 - granted resource  <master>.NBU_CLIENT.MAXJOBS.client

10/26/2012 10:22:49 - granted resource  <master>.NBU_POLICY.MAXJOBS.test

10/26/2012 10:22:49 - granted resource  MediaID=@aaab1;Path=/backup/DSU_INCR;MediaServer=media

10/26/2012 10:22:49 - granted resource  DMZ-DSU01_INCR

10/26/2012 10:22:49 - estimated 0 kbytes needed

10/26/2012 10:22:49 - Info nbjm (pid=17159) started backup job for client <client>, policy test, schedule Weekly-Full on storage unit DMZ-DSU01_INCR

10/26/2012 10:22:51 - started process bpbrm (pid=31213)

10/26/2012 10:23:01 - connecting

10/26/2012 10:23:10 - connected; connect time: 0:00:00

10/26/2012 10:23:13 - begin writing

10/26/2012 10:23:33 - end writing; write time: 0:00:20

10/26/2012 10:41:51 - Info bpbrm (pid=31213) <client>is the host to backup data from

10/26/2012 10:41:51 - Info bpbrm (pid=31213) reading file list from client

10/26/2012 10:42:01 - Info bpbrm (pid=31213) starting bpbkar on client

10/26/2012 10:42:01 - Info bpbkar (pid=7624) Backup started

10/26/2012 10:42:01 - Info bpbrm (pid=31213) bptm pid: 31215

10/26/2012 10:42:01 - Info bptm (pid=31215) start

10/26/2012 10:42:01 - Info bptm (pid=31215) using 262144 data buffer size

10/26/2012 10:42:01 - Info bptm (pid=31215) using 30 data buffers

10/26/2012 10:42:03 - Info bptm (pid=31215) start backup

10/26/2012 10:42:04 - Info bptm (pid=31215) backup child process is pid 31218

10/26/2012 10:42:16 - Info bptm (pid=31215) waited for full buffer 1 times, delayed 786 times

10/26/2012 10:42:18 - Info bptm (pid=31215) EXITING with status 90 <----------

10/26/2012 10:42:23 - Info bpbkar (pid=7624) done. status: 90: media manager received no data for backup image

media manager received no data for backup image  (90)

Thanks and Regards

Nagalla

[Kadakiar]

Try by putting specific file in "File list" "D:\Program Files\NetBacku\Veritas\logs\xxxx.txt"

and try to run backup for that file - Do Full backup if file is knot chnaging...
 

[Marianne]

Please ensure that bpbkar log folder exists on the client, then run the test backup again.

Post bpbkar log as File attachment after the failure.

[RamNagalla]

hi ,

thank you for the suggestions...I am attaching the bpbkar log...

below are the few more steps that i perfromed to isolate the issue..

the files that i am trying to backup are in C:/Window directory and getting EC 90

so for testing purpose i copied one of those file to desktop , and used that path as backup selection and that went fine, and compleated successfully

so its confirming that i am getting failurs when file is in C:/Windows (Original path). and there is not issue with the file size.

as i suspected earlier, this file is not listed in VSS filter.. output file... 

Thank 

Nagalla

[Marianne · Accepted solution]

Your file is indeed filtered into Shadow Copy Components:

This is what you are trying to backup in your test policy, right?

3:25:42.500 AM: [8588.12068] <2> tar_backup_tfi::setupFileDirectives: TAR - backup filename = C:\Windows\System32\inetsrv\config\applicationHost.config

Here we see that the file is  filtered into Shadow Copy Components:

3:25:55.204 AM: [8588.12068] <2> tar_base::V_vTarMsgW: INF - Filtered 'Shadow Copy Components' Object: C:\Windows\System32\inetsrv\config\applicationHost.config

As per TECH76997:
"The determination about which files and folder are classified into Shadow Copy Components happens outside of NetBackup.  If you feel a file or folder should or should not be filtered into Shadow Copy Components, you need to engage Microsoft to discuss options for modifying the file list."

[RamNagalla]

hi Marianne,

thank very much for your input.

i did verified that Tech Note before i post this, and VSS filter output file is not showing the file that i was looking for, so i had no proof to say its being backup in system state.

finally i did keep the backup selection as System state, and and keep the verbose as 5 and run the backup, and i am able to find the log which saying that the file is being added system state backup. that is where i got the Proof for the file is successfull backing up.