nbstserv & nbevtmgr are not getting started for new install

[NB_maximus]

2 daemons (nbstserv & nbevtmgr) are not getting started. I tried restarting the NB services & also have rebooted the machine once but the daemons are not starting. Due to this the storage unit is not getting configured.

However when NB services are restarted I am getting confirmation that “NetBackup Event Manager started”

[root@XXXXXX goodies]# ./netbackup start

NetBackup Authentication daemon started.

NetBackup network daemon started.

NetBackup client daemon started.

NetBackup SAN Client Fibre Transport daemon started.

NetBackup Database Server started.

NetBackup Authorization daemon started.

NetBackup Event Manager started.

NetBackup Audit Manager started.

NetBackup Deduplication Manager started.

NetBackup Deduplication Engine started.

NetBackup Enterprise Media Manager started.

NetBackup Resource Broker started.

Rebuilding device nodes.

Media Manager daemons started.

NetBackup request daemon started.

NetBackup compatibility daemon started.

NetBackup Job Manager started.

NetBackup Policy Execution Manager started.

NetBackup Storage Lifecycle Manager started.

NetBackup Remote Monitoring Management System started.

NetBackup Key Management daemon started.

NetBackup Service Layer started.

NetBackup Agent Request Server started.

NetBackup Bare Metal Restore daemon not started.

NetBackup Vault daemon started.

NetBackup Service Monitor started.

NetBackup Bare Metal Restore Boot Server daemon started.

[root@goodies]#

 [root@bin]# cat /usr/openv/netbackup/db/error/daily_messages.log | tail -100f

1369634385 1 2 32 XXXXXX 0 0 0 *NULL* nbjm socket open failed

1369634395 1 2 8 XXXXXX0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634395 1 2 32 XXXXXX0 0 0 *NULL* nbjm socket open failed

1369634405 1 2 8 XXXXXX0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634405 1 2 32 XXXXXX0 0 0 *NULL* nbjm socket open failed

1369634413 1 2 16 XXXXXX0 0 0 *NULL* nbpem connection to nbevtmgr::VRTS_NBU_PEM_Channel on host XXXXXX failed after 7 attempts

1369634415 1 2 8 XXXXXX0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634415 1 2 32 XXXXXX0 0 0 *NULL* nbjm socket open failed

1369634425 1 2 8 XXXXXX0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634425 1 2 32 XXXXXX0 0 0 *NULL* nbjm socket open failed

1369634435 1 2 8 XXXXXX0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634435 1 2 32 XXXXXX0 0 0 *NULL* nbjm socket open failed

1369634445 1 2 8 XXXXXX0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634445 1 2 32 XXXXXX0 0 0 *NULL* nbjm socket open failed

1369634455 1 2 8 XXXXXX0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634455 1 2 32 XXXXXX 0 0 0 *NULL* nbjm socket open failed

1369634465 1 2 8 XXXXXX 0 0 0 *NULL* nbjm failed to connect to bpjobd, status=25 (cannot connect on socket)

1369634465 1 2 32 XXXXXX 0 0 0 *NULL* nbjm socket open failed

1369634473 1 2 16 XXXXXX 0 0 0 *NULL* nbpem connection to nbevtmgr::VRTS_NBU_PEM_Channel on host XXXXXX failed after 13 attempts

[Marianne]

New install of what?!

Master server?
Media server?

Startup looks sort-of like master server....

Linux version?
NBU version?

Can this server lookup own hostname?

Do you have entries like these in /etc/hosts on this server?

127.0.0.1       localhost

IP-address      servername      servername.fqdn

[NB_maximus]

Hello Marianne,

Thanks for getting back...

Please find the answers below..

Its a New install of Master server

Linux version: Linux XXXXXX 2.6.18-300.el5 #1 SMP Thu Dec 1 13:48:30 EST 2011 x86_64 x86_64 x86_64 GNU/Linux

NBU version is 7.1.0.4

The DR setup is in a isolated network where DNS is not implemented. we have correct host entries & we are able to do bpclntcmd & bptestbpcd for the server itself

I have restarted the NBU services, rebooted the server, restarted the PBX services but still the same issue. I start the event manager daemon from GUI & it stops immediately. While I am trying to create a STU it is giving me “25 - cannot connect to socket”

[Marianne · Accepted solution]

Please show us output of the following commands on the master server:

bpclntcmd -self

nbemmcmd -getemmserver

nbemmcmd -listhosts -verbose   

[mph999]

Is there an entry for localhost in the /etc/hosts file ?

Martin

[huanglao2002]

yes

Please check /etc/hosts ,check you hostname and localhost resolve.

[NB_maximus]

Hello Marianne

I figured out the issue & it is what you suggested.. there was descrepency in the host file which was leading the nbstserv to fault... was a samll issue but lead to big impact :)

127.0.0.1       localhost

IP-address      servername      servername.fqdn