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snapshot error encountered(156)

LeitnerR
Level 2

Hello,

I have a few Server which have a Problem  --> snapshot error encountered(156)

I Use a Windows-Backup policy which makes following:

ALL_Local_DRIVES

System State

Shadow Copy Components

 

The Netbackup is really new for me and i found several infos about this issue but nothing helps.

Here Are Messages from Activiy Monitor:

26.02.2013 14:17:27 - Info nbjm(pid=3752) starting backup job (jobid=180191) for client Servername.domain.local, policy File_Server2008_LocalDrives, schedule Full 
26.02.2013 14:17:27 - estimated 0 Kbytes needed
26.02.2013 14:17:27 - Info nbjm(pid=3752) started backup (backupid=Servername.domain.local_1361884648) job for client Servername.domain.local, policy File_Server2008_LocalDrives, schedule Full on storage unit DeDupe_Drive_BKUP2
26.02.2013 14:17:29 - started process bpbrm (10884)
26.02.2013 14:17:30 - Info bpbrm(pid=10884) Servername.domain.local is the host to backup data from    
26.02.2013 14:17:30 - Info bpbrm(pid=10884) reading file list from client       
26.02.2013 14:17:31 - connecting
26.02.2013 14:17:35 - Info bpbrm(pid=10884) starting bpbkar32 on client        
26.02.2013 14:17:35 - connected; connect time: 00:00:04
26.02.2013 14:17:38 - Info bpbkar32(pid=14112) Backup started          
26.02.2013 14:17:38 - Info bptm(pid=11388) start           
26.02.2013 14:17:38 - Info bptm(pid=11388) using 524288 data buffer size       
26.02.2013 14:17:38 - Info bptm(pid=11388) setting receive network buffer to 2098176 bytes     
26.02.2013 14:17:38 - Info bptm(pid=11388) using 256 data buffers        
26.02.2013 14:17:40 - Info bptm(pid=11388) start backup          
26.02.2013 14:17:41 - Info bptm(pid=11388) backup child process is pid 10576.1984      
26.02.2013 14:17:41 - Info bptm(pid=10576) start           
26.02.2013 14:17:41 - begin writing
26.02.2013 14:18:46 - Error bpbrm(pid=10884) from client Servername.domain.local: ERR - Volume resolution error for (System State:\System Files\System Files)
26.02.2013 14:18:52 - Info BackupServername.domain.localpid=11388) StorageServer=PureDisk:BackupServername.domain.local Report=PDDO Stats for (BackupServername.domain): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%
26.02.2013 14:18:52 - Error bpbrm(pid=10884) could not send server status message      
26.02.2013 14:18:56 - end writing; write time: 00:01:15
snapshot error encountered(156)

3 REPLIES 3

Mark_Solutions
Level 6
Partner Accredited Certified

Which version of NetBackup are you using and which Operating System is the client (2003 /2008 etc)?

There are many bugs in earlier versions that can cause this sort of issue as well as the client itself.

What do the clients that fail do? (file servers, SQL , AD etc.)

LeitnerR
Level 2

NBU Version 7.5.

Windows Server 2008R2

FileServer

 

 

Mark_Solutions
Level 6
Partner Accredited Certified

Is that 7.5 GA or have you patched?

Is it a standalone server or a cluster node? (http://www.symantec.com/docs/TECH199089)

There is also a MS Hotix that you may need http://www.symantec.com/docs/TECH176793