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status code 23

hantaeyung
Level 3
Partner

hi~

 

status code 23 : socket read fail: agent

 

Then netbackup used special socket?

Please tell me what is if netbackup used socket !

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
NetBackup uses port 1556 between server and client. This port needs to be open in both directions. Firewall timeouts can cause status 23 on long running backups.

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4 REPLIES 4

NBU35
Level 6

Hi 

 

Try to ping your client from Master & media, it should be reachable from both servers.

Then try to test connectivity from both master & media server using bptestbpcd command

On your client machine create bpcd log folder and paste logs here.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
NetBackup uses port 1556 between server and client. This port needs to be open in both directions. Firewall timeouts can cause status 23 on long running backups.

View solution in original post

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please have a look at this excellent explanation of NBU socket errors:

https://www.veritas.com/community/forums/error-23-0#comment-11247191 

 

Michael_G_Ander
Level 6
Certified

If you havn't already I suggest you through the steps in this post:

https://www.veritas.com/community/forums/general-connectivity-troubleshooting-status-23242558-often-6

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue