vm ware backups failing with error 73

[nike_new]

Hi ALL,

Please let me know what all details is required in this?

vmware backup failing with error 73 and 13

NBU 7.5.0.6

WIN 2008

19.09.2013 07:05:46 - Info nbjm(pid=7072) starting backup job (jobid=88609) for client T003U02F23TSV0W, policy TALANX_Full_VM_backups_UAT, schedule Full_Backup_Monday 
19.09.2013 07:05:46 - estimated 18961866 Kbytes needed
19.09.2013 07:05:46 - Info nbjm(pid=7072) started backup (backupid=T003U02F23TSV0W_1379567146) job for client T003U02F23TSV0W, policy TALANX_Full_VM_backups_UAT, schedule Full_Backup_Monday on storage unit sysmp03bks0w-robot-NEW
19.09.2013 07:05:46 - started process bpbrm (6612)
19.09.2013 07:05:51 - Info bpbrm(pid=6612) T003U02F23TSV0W is the host to backup data from    
19.09.2013 07:05:51 - Info bpbrm(pid=6612) reading file list from client       
19.09.2013 07:05:51 - connecting
19.09.2013 07:05:52 - Info bpbrm(pid=6612) starting bpbkar32 on client        
19.09.2013 07:05:52 - connected; connect time: 00:00:01
19.09.2013 07:05:53 - Error bpbrm(pid=6612) from client T003U02F23TSV0W: ERR - bpstart_notify returned 1    
19.09.2013 07:05:53 - Info bpbkar32(pid=0) done. status: 73: bpstart_notify failed       
19.09.2013 07:05:56 - Info bpbkar32(pid=0) done. status: 73: bpstart_notify failed       
19.09.2013 07:05:56 - end writing
bpstart_notify failed(73)

[RJGuinn]

Check the bpstart_notify script on the client for errors. If possible run the commands in the bpstart_notify script manually on the client to find out which part of it is failing.

If you can back up the client without the bpstart_notify script, re-name bpstart_notify and re-run the backup.

[Nate_D1]

This details some fixes for this. Has anything recently changed in your environment? Did you just recently upgrade? Is this a new client? etc.

https://www-secure.symantec.com/connect/forums/backup-failing-bpstartnotify-failed-73-after-upgrade-netbackup-v-7504

[Will_Restore]

This thread appears to be dup of  https://www-secure.symantec.com/connect/forums/vmware-backups-are-failing-error-73-and-13 and nike_new did not respond to suggestions there.

[Marianne]

Most definely a duplicate post.

Why start a new discussion?

[nike_new]

vmware backups are failing.

24.09.2013 07:29:37 - Info nbjm(pid=8096) starting backup job (jobid=91190) for client BBDO1A01APV0W, policy BBDO1_WIN_VMWARE, schedule INC 

24.09.2013 07:29:37 - Info nbjm(pid=8096) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=91190, request id:{C646A163-F282-4884-A813-36F199A4CCCF}) 

24.09.2013 07:29:37 - requesting resource SYSMP01BKS0W_BD2J

24.09.2013 07:29:37 - requesting resource sysmp03bks0w.mgmt.local.NBU_CLIENT.MAXJOBS.BBDO1A01APV0W

24.09.2013 07:29:37 - requesting resource sysmp03bks0w.mgmt.local.NBU_POLICY.MAXJOBS.BBDO1_WIN_VMWARE

24.09.2013 07:29:37 - granted resource sysmp03bks0w.mgmt.local.NBU_CLIENT.MAXJOBS.BBDO1A01APV0W

24.09.2013 07:29:37 - granted resource sysmp03bks0w.mgmt.local.NBU_POLICY.MAXJOBS.BBDO1_WIN_VMWARE

24.09.2013 07:29:37 - granted resource MediaID=@aaaas;Path=D:\BD2J;MediaServer=sysmp01bks0w.mgmt.local

24.09.2013 07:29:37 - granted resource SYSMP01BKS0W_BD2J

24.09.2013 07:29:37 - estimated 1525050 Kbytes needed

24.09.2013 07:29:37 - Info nbjm(pid=8096) started backup (backupid=BBDO1A01APV0W_1380000577) job for client BBDO1A01APV0W, policy BBDO1_WIN_VMWARE, schedule INC on storage unit SYSMP01BKS0W_BD2J

24.09.2013 07:29:43 - started process bpbrm (5752)

24.09.2013 07:29:53 - Info bpbrm(pid=5752) BBDO1A01APV0W is the host to backup data from    

24.09.2013 07:29:55 - connecting

24.09.2013 07:29:55 - Info bpbrm(pid=5752) reading file list from client       

24.09.2013 07:29:55 - Info bpbrm(pid=5752) starting bpbkar32 on client        

24.09.2013 07:29:55 - connected; connect time: 00:00:00

24.09.2013 07:29:56 - Error bpbrm(pid=5752) from client BBDO1A01APV0W: ERR - bpstart_notify returned 1    

24.09.2013 07:29:59 - Info bpbkar32(pid=0) done. status: 73: bpstart_notify failed       

24.09.2013 07:29:59 - end writing

bpstart_notify failed(73)

[Marianne]

You are STILL not giving us ANYTHING to work with.

Have you checked client BBDO1A01APV0W for bpstart_notify script? Have you spoken to the system owner to find out what the purpose is of the script?

Please see my post in your other discussion: https://www-secure.symantec.com/connect/forums/vmware-backups-are-failing-error-73-and-13#comment-92...

[Mark_Solutions]

If these really are VMware backups and you get this error for different clients then your VMware backup host has a bpstart_notify script on it so check what it does or just move it out of the bin directory

[nike_new]

on the vmware backup host,I have 2 files.bpstart_notify under path nbu/bin.(windows)

[Mark_Solutions]

So what is in them and why do you have them there?

[nike_new]

they are bat files.(batch).How to check what is in them?

[Mark_Solutions]

Right click and select "edit"

They will then open in notepad

[Will_Restore · Accepted solution]

Easy way to troubleshoot, as I said on your other thread:

Something wrong with your bpstart script.  Move it or rename it and try the job again to verify. 

[nike_new]

I have rename the policy.