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Error when updating license information

Dterry
Not applicable

‎10-11-2009 12:29 PM

Storage Foundation for Windows 5.1 on a Windows 2003 Cluster - I am attempting to update the Storage Foundation license keys to the purchased keys (currently on DEMO) and am encountering the following error:

"Provided license conflicts with the existing key(s)."

This is when I hit "update" to enter the new key and I cannot remove the existing key because it says it cannot remove the base key.

Tried it with the cluster offline and had the same results.

Am I missing something simple here?
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1 REPLY 1

Jay_Kim
Level 5
Employee Accredited Certified

‎10-11-2009 07:46 PM

I believe I worked with you over the phone not long ago to resolve this one. =)

Unfortunately, due to potential licensing issues, the solution is not suitable for publishing externally.
If others also receive this error, please call into technical support for quick workaround to this issue.

Jay
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