6.5.4? Interesting...
I am working with one of their senior techs and he gave me 3 new files (dated Feb 17) to replace. So far my SBESR is working on all but 1 server, but it's too early to tell if that fixed my problem. The one server still having priblems cannot find the SBESR service, and I cannot uninstall the BESR agent - get an error about transforms. Even their brute force uninstaller "BESR65_Uninistall.exe" does not resolve the issue. Trying to install does not install the BESR service so that is why I get the error.
Here's the patch instructions they sent me:
-Stop the"Symantec Backup Exec System Recovery" Service.
-Press Ctrl+Alt+Del - In Task Manager, if VProTray.exe is displayed, End the process.
-Also, if it exists, highlight Wmiprvse.exe End the process.
-Copy and replace the files in their respective locations (see below)
\Program Files\Symantec\Backup Exec System Recovery\Shared\NotifyHandler.dll
\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe
\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe -Restart the "Symantec Backup Exec System Recovery" Service.
-Restart VPROTRAY.EXE by double clicking on the executable located \Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe
Like I said this appears to have fixed the locking up, but it is too early to tell if it permanently fixed it.