BESR 2010 - Program is unable to connect and communicate with Backup Exec System Recovery Service

[jobachi]

I'm running BESR 2010 on a Windows 2010 Server and am attempting to connect to a Windows 2003 Server on which the agent is installed.

I have no problems deploying the agent to the Win 2003 server and initiating a remote restart.  However once the 2003 server comes back up, I cannot connect and get the error message: "ESR 2010 - Program is unable to connect and communicate with Backup Exec System Recovery Service"

Firewall is turned off on both computers for troubleshooting purposes and still doesnt' work.  Any ideas?

[Markus_Koestler]

Hm, have you enabled all necessary ports:

http://www.symantec.com/business/support/index?page=content&id=TECH54862

[Dushan_Gomez]

@Jobachi: what is Windows 2010 Server  ;-o) ? I'm confused as well.

[jobachi]

Hi Markus,

Thanks for the help.  I enabled the ports, but still won't connect, any other ideas?

[jobachi]

..  Whoops, yeah, Windows 2008 Server.  

[Markus_Koestler]

Hm, no idea, try to file a case.

[anitaa]

does anybody find a solution?

i am having the same troubles with SSR 2011

Ports are in the excution list of the windows firewall -

I checked the Symantec Article: TECH55824 - Troubleshooting Communication Issues With Backup Exec System Recovery (BESR)

and excluded  VPROSVC.exe and VproTray.exe at the firewall

but nothing worked.

thx