Install BESR 8.5 on Vista x64 have SymSnapService terminated unexpectedly

[Kelvinvvd]

I found I face a problem of SymSnapService terminated unexpectedly after I complete the installation of BESR 8.5 on Vista Ultimate x64 version (SP 1).

The error message: Windows could not start the SymSnapService service on Local Computer.

                           Error 1067: The process terminated unexpectedly.

The log: Windows NT  Version 6.0 Build: 6001 Service Pack 1
            Product (0x1): Windows Vista (TM) Ultimate
            Edition: Ultimate
            BuildString: 6001.18063.amd64fre.vistasp1_gdr.080425-1930
            Flavor: Multiprocessor Free
            Architecture: X64
            LCID: 1033

Did anyone face the same problem? How can I fix this issue? Thanks a lot!!!

Regards,

Kelvin

[Jon_R]

Was this an upgrade from 8.0 or a fresh installation?

[Kelvinvvd]

It's a fresh install. Are there any difference between fresh install and upgrading? Thanks for your help first

[Jacob_A]

Yes, but a fresh install is preferred.  Were you logged in as the full administrator when you installed BESR?

[Kelvinvvd]

Yes, I have logged in as full administrator to install the BESR..., but I think the problem is on the service pack 1 of Vista x64. This issue disappear after uninstall the SP1!!! And I have tested install the BESR 8.5 on VMware workstation 6 with the guess system Vista x64 sp1 was no such issue.... Are there any hardware driver conflict between the BESR 8.5 and the Vista x64 sp1? Many thanks.

Regards,

Kelvin

[David_F]

Hardware driver conflicts typically no, software driver conflicts sometimes, so with 8.5 if you suspect a possible conflict you might want to consider prior to install use 8.5's cold imaging feature to create an image of the system before installing.

[Kelvinvvd]

How can I perform a cold imaging on BESR 8.5?

[Jon_R · Accepted solution]

Instructions on creating a one time backup from the recovery environment start on page 85 of the User Guide, which is available for download at the following location; http://support.veritas.com/docs/305673