Login Problems for BESRM v8

[Nsanderson]

I have a freshly installed Backup Exec System Recovery Manager 8 installed on a Windows Server 2003 machine.

Whenever I try to login I recieve the following message :

Could not log on with supplied host name, user ID and password. Cannot get database connection. JZ00L: Login failed. Examine the SQLWarnings chainged to this exception for the reason(s).

I have found the articel indicating that this can be caused by special characters in the password. My password does not contain any.

Also When I login I can see the tomact5.exe process chewing up processor time so I know it's responding to the request.

Please Advise.

Thanks!

Here is the error for reference:

Authentication error.
   
Could not log on with supplied host name, user ID and password. Cannot get database connection. JZ00L: Login failed.  Examine the SQLWarnings chained to this exception for the reason(s).

Details
    Data
        System.Collections.ListDictionaryInternal
    Message
        Could not log on with supplied host name, user ID and password. Cannot get database connection. JZ00L: Login failed.  Examine the SQLWarnings chained to this exception for the reason(s).
    Source
        System.Web.Services
    Target Site
        ReadResponse
    Stack Trace
        Error E890AF6A: Could not log on with supplied host name, user ID and password. Error E8904F68: Cannot get database connection. JZ00L: Login failed.  Examine the SQLWarnings chained to this exception
        for the reason(s).  com.sybase.jdbc3.jdbc.ErrorMessage.raiseError(ErrorMessage.java:572)  com.sybase.jdbc3.tds.Tds.processLoginAckToken(Tds.java:3947)  com.sybase.jdbc3.tds.Tds.doLogin(Tds.java:601) 
        com.sybase.jdbc3.tds.Tds.login(Tds.java:484)  com.sybase.jdbc3.jdbc.SybConnection.tryLogin(SybConnection.java:247)  com.sybase.jdbc3.jdbc.SybConnection.regularConnect(SybConnection.java:223)  com.syba
        se.jdbc3.jdbc.SybConnection.<init>(SybConnection.java:198)  com.sybase.jdbc3.jdbc.SybConnection.<init>(SybConnection.java:132)  com.sybase.jdbc3.jdbc.SybDriver.connect(SybDriver.java:179)  org.apache.
        commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)  com.symantec.sea.middleware.dbpool.BmConnectionFactory.connect(BmConnectionFactory.java:65)  com.symantec.sea.mi
        ddleware.dbaccess.DatabaseAccess.<init>(DatabaseAccess.java:203)  com.symantec.sea.middleware.dbpool.PoolableDatabaseAccessFactory.makeObject(PoolableDatabaseAccessFactory.java:66)  org.apache.commons
        .pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)  com.symantec.sea.middleware.dbpool.DatabasePool.borrowDatabaseAccess(DatabasePool.java:99)  com.symantec.sea.middleware.DatabaseA
        ccessPool.borrowDatabaseAccess(DatabaseAccessPool.java:79)  com.symantec.sea.middleware.AuthenticationService.authenticateUser(AuthenticationService.java:165)  com.symantec.sea.middleware.Authenticati
        onService.authenticate(AuthenticationService.java:93)  com.symantec.sea.middleware.BackupManager.authenticate(BackupManager.java:129)  sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  sun.
        reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)  java.lang.reflect.Method.invoke(Method
        .java:585)  org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)  org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)  org.apache.axis.providers.ja
        va.JavaProvider.invoke(JavaProvider.java:323)  org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)  org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)  org.apache
        .axis.SimpleChain.invoke(SimpleChain.java:83)  org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)  org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)  org.apache.axis.tr
        ansport.http.AxisServlet.doPost(AxisServlet.java:699)  javax.servlet.http.HttpServlet.service(HttpServlet.java:709)  org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)  j
        avax.servlet.http.HttpServlet.service(HttpServlet.java:802)  org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)  org.apache.catalina.core.ApplicationFilt
        erChain.doFilter(ApplicationFilterChain.java:173)  org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)  org.apache.catalina.core.StandardContextValve.invoke(StandardCon
        textValve.java:178)  org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)  org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)  org.apache.catalina.c
        ore.StandardEngineValve.invoke(StandardEngineValve.java:107)  org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)  org.apache.coyote.http11.Http11Processor.process(Http11Proces
        sor.java:856)  org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)  org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java
        :527)  org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)  org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)  java.lang.Th
        read.run(Thread.java:595)
   

[Nsanderson]

I resolved this problem on my own. I was caused by an installation of GhostCast running on the server. Once that was removed it started functioning properly.

[David_F]

Here is a technote that you should review concerning issues similar to this one: http://support.veritas.com/docs/301077