Hello,
I have problem installing Backup Exec EasyInstaller on Windows Server 2008 64-bit with Exchange 2007 on it. I installed it successfully on other machines(XP, Server 2003 64 bit). This is all on Hyper-V enviroment.
I tried couple of things found on:
http://seer.entsupport.symantec.com/docs/315865.htm ;
http://seer.entsupport.symantec.com/docs/292816.htm
But nothing helps, always the same error.
Here is the log file. H E L P Please
2009-07-30 02:03:22 [INFO ] [Initialize ] - Initialized Log file LogLevel: 4
2009-07-30 02:03:22 [INFO ] [GetCurrLanguageCode ] - Current Language Code is: 409 - EN
2009-07-30 02:03:22 [INFO ] [LoadResourceBundle ] - Creating temp resource file: C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\Loader.properties
2009-07-30 02:03:22 [INFO ] [ReadLoaderConfigINIFile ] - Reading Loader Config INI file...
2009-07-30 02:03:22 [DEBUG] [ReadLoaderConfigINIFile ] - Deleted file C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\LoaderConfig.ini
2009-07-30 02:03:23 [INFO ] [InstallationStatusDlgProc] - Status Dialog Init complete
2009-07-30 02:03:26 [INFO ] [ReadSystemConfig ] - Reading System configuration...
2009-07-30 02:03:26 [INFO ] [IsPUBInstalled ] - Start
2009-07-30 02:03:26 [INFO ] [IsPUBInstalled ] - End, No publisher installation found
2009-07-30 02:03:26 [INFO ] [IsBESR65Installed ] - Start
2009-07-30 02:03:26 [DEBUG] [IsBESR65Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2009-07-30 02:03:26 [INFO ] [IsBESR65Installed ] - End
2009-07-30 02:03:26 [INFO ] [IsBESR70Installed ] - Start
2009-07-30 02:03:26 [DEBUG] [IsBESR70Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2009-07-30 02:03:26 [INFO ] [IsBESR70Installed ] - End
2009-07-30 02:03:26 [INFO ] [IsBESR80Installed ] - Start
2009-07-30 02:03:26 [DEBUG] [IsBESR80Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2009-07-30 02:03:26 [INFO ] [IsBESR80Installed ] - End
2009-07-30 02:03:26 [INFO ] [IsBESR85Installed ] - Start
2009-07-30 02:03:26 [DEBUG] [IsBESR85Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2009-07-30 02:03:26 [INFO ] [IsBESR85Installed ] - End
2009-07-30 02:03:26 [DEBUG] [GetDotNetFromRegistry ] - Found key for 2.0
2009-07-30 02:03:26 [DEBUG] [GetDotNetFromRegistry ] - Found value 50727
2009-07-30 02:03:26 [INFO ] [GetDotNetFromRegistry ] - DotNet 2.0.50727 is installed
2009-07-30 02:03:26 [DEBUG] [GetDotNetFromRegistry ] - Found key for 3.0
2009-07-30 02:03:26 [DEBUG] [GetDotNetFromRegistry ] - Found value InstallSuccess
2009-07-30 02:03:26 [DEBUG] [GetDotNetFromRegistry ] - DotNet v3.0 is installed
2009-07-30 02:03:26 [INFO ] [GetDotNetFromRegistry ] - DotNet 3.0.30618.00 is installed
2009-07-30 02:03:26 [INFO ] [IsDOTNET20OrHigherPresent] - Found DotNet version 3.0.30618.00
2009-07-30 02:03:26 [INFO ] [GetOSType ] - OS is 64 bit
2009-07-30 02:03:26 [INFO ] [ReadSystemConfig ] - End
2009-07-30 02:03:26 [INFO ] [RunLoader ] - Start
2009-07-30 02:03:26 [DEBUG] [RunLoader ] - This is a Online Installer
2009-07-30 02:03:26 [INFO ] [DownloadSetupBundle ] - Https connect using POST request
2009-07-30 02:03:26 [INFO ] [HttpClient::connect ] - Calling InternetConnect with ServerAddress: COMM-SRV.filip.loc, Port: 8443 User:
2009-07-30 02:03:26 [INFO ] [HttpClient::connect ] - Calling HttpOpenRequest Request Method: POST, Request URL: /axis/DownloadCenter?type=setup&id=1002
2009-07-30 02:03:26 [INFO ] [InternetSetStatusCallback] - Connection Handle Created
2009-07-30 02:03:26 [INFO ] [DownloadSetupBundle ] - Sending request
2009-07-30 02:03:26 [DEBUG] [InternetSetStatusCallback] - Resolving Name'
2009-07-30 02:03:26 [INFO ] [InternetSetStatusCallback] - Name Resolved
2009-07-30 02:03:26 [DEBUG] [InternetSetStatusCallback] - Connecting to Server
2009-07-30 02:03:26 [INFO ] [InternetSetStatusCallback] - Connected to Server
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Sending Request
2009-07-30 02:03:28 [INFO ] [InternetSetStatusCallback] - Request Sent
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [INFO ] [HttpClient::sendRequest ] - SendRequest Succeeded, filesize to download 117357218
2009-07-30 02:03:28 [INFO ] [DownloadSetupBundle ] - Send Request successfull proceeding with actual download
2009-07-30 02:03:28 [INFO ] [DownloadSetupBundle ] - Downloading file C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\Setup.bundle
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:28 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:34 [DEBUG] [InternetSetStatusCallback] - Receiving Response
2009-07-30 02:03:34 [DEBUG] [InternetSetStatusCallback] - Response Received
2009-07-30 02:03:34 [DEBUG] [InternetSetStatusCallback] - Closing Connection
2009-07-30 02:03:34 [INFO ] [InternetSetStatusCallback] - Connection Closed
2009-07-30 02:03:34 [INFO ] [HttpClient::DownloadFile ] - Total data read = 117357218 Bytes OR 7334784 KBytes
2009-07-30 02:03:34 [INFO ] [HttpClient::DownloadFile ] - File downloaded to C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\Setup.bundle
2009-07-30 02:03:34 [INFO ] [DownloadSetupBundle ] - File download Succeeded
2009-07-30 02:03:34 [DEBUG] [InternetSetStatusCallback] - Connection Handle Closing
2009-07-30 02:03:35 [INFO ] [ExtractSetupBundle ] - Start
2009-07-30 02:03:35 [INFO ] [ExtractSetupBundle ] - Extracting contents of file Setup.bundle
2009-07-30 02:03:35 [INFO ] [ExecuteProcess ] - Start
2009-07-30 02:03:35 [DEBUG] [ExecuteProcess ] - Invoking Process
CmdLine : [BindUnbind.exe -unbind Setup.bundle C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\]
Wrkn Dir: [C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\]
2009-07-30 02:03:36 [INFO ] [ExecuteProcess ] - End retval 0
2009-07-30 02:03:36 [INFO ] [ExtractSetupBundle ] - Deleted file C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\Setup.bundle
2009-07-30 02:03:36 [INFO ] [ExtractSetupBundle ] - End
2009-07-30 02:03:36 [INFO ] [PrepForExecuteSetupBundle] - Start
2009-07-30 02:03:36 [INFO ] [ ] C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\SetupConfig.ini does not exist
2009-07-30 02:03:36 [INFO ] [PrepForExecuteSetupBundle] - Setup Configuration file not found
2009-07-30 02:03:36 [INFO ] [PrepForExecuteSetupBundle] - End
2009-07-30 02:03:36 [INFO ] [CleanupTempFiles ] - Deleting files created by Loader
2009-07-30 02:03:36 [INFO ] [CleanupTempFiles ] - Deleted file C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\BindUnbind.exe
2009-07-30 02:03:36 [SYSER] [CleanupTempFiles ] - Failed to delete the file: C:\PROGRA~3\Symantec\Backup Exec System Recovery Manager\EasyInstaller\BootStrap.exe LastError 2: The system cannot find the file specified.
2009-07-30 02:03:36 [INFO ] [wmain ] - Failed to install one or more Setups. retval: 268435456
2009-07-30 02:03:41 [INFO ] [DeleteSelf ] - Start
2009-07-30 02:03:42 [INFO ] [DeleteSelf ] - Written 4417912 bytes to CleanLoader.bat file
2009-07-30 02:03:42 [INFO ] [DeleteSelf ] - End retval 0
2009-07-30 02:03:42 [INFO ] [DeleteResourceBundle ] - Start
2009-07-30 02:03:42 [INFO ] [DeleteResourceBundle ] - End retval: 1
2009-07-30 02:03:42 [INFO ] [wmain ] - End retval 268435456
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 31, Received = 31, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
