Problem on Livestate Recovery Advanced Server 6.0 and Windows 2003 server 64bit

[Comune_di_Citta]

Hello,

we have installed LVS 6.0 in a HP Proliant ML350 with Windows server 2003 64bit + Exchange Server 2007

When the system is up on event viewer there are 2 error:

First: \systemRoot\SysWow64\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Second: \SystemRoot\SysWow64\Drivers\V2IMount.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

The first error we fixed by load the Gear update driver package "Driver_Installer_AMD64_EM64T.exe" and on event viewer don't see anymore error.

The second error we haven't yet fixed.

When we try to create a disk image we get following error from LVS event:

"Descrizione: Errore EC8F17B7: Impossibile creare i punti di ripristino per il processo: Punto di ripristino di D:\, C:\. Errore EC8F03EA: Impossibile creare un'immagine di volume virtuale dell'unità selezionata. Errore E0BB0147: L'operazione 'Allinea volume' non è attualmente abilitata per questo Volume.
Dettagli: 0xE0BB0147"

Can I try to turn DEP OFF (data execution prevention) for V2IMount.SYS and than try see if this driver loading and then make a disk image or Is there any updated version of V2IMount.SYS compatible with 64bit O/S?

Please can you help me?

Thanks.

Roberto

[Rich_L]

Roberto,

LiveState Recovery (LSR) 6.0.x is an aged product.  The upgrade to LSR is Backup Exec System Recovery (BESR) 6.5.x > 7.0.x > 8.0.x. 

LSR 6.0x was not supported with 64bit Hardware / Windows.  BESR 7.0 is the first version to be supported with 64bit.  However, BESR 7.0 is not supported with Exchange 2007.  BESR 8.0.x is the version supported with 64bit and Exchange 2007.

Cheers,

Rich L

> Possible fix for your V2iMount issue:

     (some file names/services will be slightly different depending on the version installed)

Error: Error E0BB0147: The operation ¿Snap Volume¿ is not currently enabled for this Volume.

Copy files Symsnap.sys, V2iMount.sys, VProEventMonitor.sys, and wimfltr.sys from C:\Program Files\Symantec\Backup Exec System Recovery\Shared\drivers\win32\win32\ to C:\Windows\System32\drivers

Exported Regkeys from working Agent machine
- HKLM\SYSTEM\CurrentControlSet\Services\symsnap
- HKLM\SYSTEM\CurrentControlSet\Services\v2imount
Imported to non-working Agent machine and double click .reg files created to merge RegKeys with Registry
Manually registered services using cmd lines from fixinstall.bat (below are the lines for registering services).
set PRODUCTDIR=%ProgramFiles%\Symantec\Backup Exec System Recovery

rem register COM .dll files in the Browser directory
cd Browser
regsvr32 /s VProShellExt.dll

rem register COM .dll files in the Console directory
cd ..\Console
regsvr32 /s ObjectPicker.dll

rem register COM .dll files in the Shared directory
cd ..\Shared
regsvr32 /s VProProgress.dll
V2iMountService.exe /regserver

rem register the VProSvc.exe and other COM .dll files in the Agent directory
cd ..\Agent
regsvr32 /s SpnRegister.dll VProImaging.dll VProSme.dll VProSnap.dll

rem register COM .dll files in the Common Files\Symantec Shared directory
cd %ProgramFiles%\Common Files\Symantec Shared\VProRecovery
regsvr32 /s ComConfig.dll EventMonitors.dll NotifyHandler.dll VProAuto.dll VProObj.dll VProScheduler.dll

cd %PRODUCTDIR%\Agent
net stop "Backup Exec System Recovery"
VProSvc /service /start=auto
net start "Backup Exec System Recovery"

Rebooted server

Message Edited by Rich L on 04-08-2008 01:40 PM