SSR 2011 cannot create SSRD on USB

[Sant_Agostino]

Hi,

I try to create SSRD on a USB device but  " Error during LightsOut Restore. Space insufficent on the  system disk"

( Why Lightout Restore ?  I don't use it. )

There is about 10 Gbyte on disck C: and 4 Gbyte on USB device.

If I create a SSRD ISO on disk C: its works

If I install LightsOut and create a SRD on disk, its works.

Notebook with WIndows XP SP4 2GB RAM, Italian Language.

Thanks in advance

[criley]

Can you please confirm the exact make/model of the USB device?

How much free space is there on the USB disk?

[Sant_Agostino]

I try with two device:

Kingstone DataTraveler G3 => 8Gb       format fat32

Verbatim  2Gb   => format fat32

[criley]

Are these U3 devices?

http://en.wikipedia.org/wiki/U3

[Sant_Agostino]

No they there aren't.

On the Kingston's website there is this infromation :

http://www.kingston.com/itroot/flash/DTIG3.asp?id=8

DTIG3/8GB Unità Flash USB 8GB (2.0)

Verbatim is  a old USB stick.

[criley]

Can you please provide a screenshot of the screen where it lists USB disks (during the create SSRD wizard). I would like to see what is reported in terms of media, partition, free space etc.

[Sant_Agostino]

Yes, the screenshot is in attach

[criley]

Would you be willing to format this USB drive as NTFS to see if it helps?

I'm not saying it will work for certain but I think it's worth trying.

[criley]

Before reformatting, try again with a shorter disk label name (try with just SSRD).

[Sant_Agostino]

I try with label = SSRD, but there is the same problem

[Sant_Agostino]

It is not possible to format  USB stick with NTFS.

See the screenshot

the choices are:  FAT32     exFAT

[criley]

In your original comment, you mentioned:

Notebook with WIndows XP SP4 2GB RAM, Italian Language.

I don't think there is an SP4 for XP yet, right? Can you confirm the service pack level please?

Also, do you have any English operating systems that you could test with?

[Sant_Agostino]

Reply 1)

OK is a typo error,  SP3 is correct

Reply 2)

No, sorry, I have only Windows in Italian language

[criley]

Can you please attach the following file:

\Documents and Settings\All Users\Application Data\Symantec\Symantec System Recovery\Logs\Srelog.txt

[Sant_Agostino]

The file is in attach.

The path is:

C:\Documents and Settings\All Users\Dati applicazioni\Symantec\Symantec System Recovery\Logs

that is the Italian translation of your path.

A note... ( I don't know if it is important ). For all year 2010 I have used Symantec Backup Exec Desktop Edition 2010. Recently I upgraded to SSR 2011 without problem.

[criley]

How much free disk space do you have on the C drive?

[Sant_Agostino]

About 28Gbyte.

[criley]

Hmm, strange.

There is definitely a problem with the way it is writing a temporary copy to the C drive. Can you do a disk cleanup and remove all the temporary files - then try again?

[SantAgostino]

I have done a disk cleanup, but I have the same problem.

Additionally I try to uninstall SSR 2011 and now I have a new problem !!!!

See the attach, please.

If I confirm OK the uninstall script loop and popup the same error !!! 

[SantAgostino]

Hoops here is the attach