09-11-2013 03:08 AM
Hi,
I am using Backup Exec System Recovery 2010 Granular Restore to recover file. When I select file and click Recover I get the error:
"Unable to read the recovery point image from disk. (i) Check for network issues; (ii) Reload the recovery point".
Recovery points are on the same server where BESR 2010 is installed and there are no issues with network.
Also, if I use Recovery Point Browser to recover the same file, it works fine.
Thank you.
Berdia
09-11-2013 03:54 AM
This will probably require a support case to figure out what is going on here.
However, what version of BESR are you using (including service pack level)? Check in Help/About for version details.
09-11-2013 04:10 AM
Hi Chris,
Thanks for your reply.
It is Version 9.0.2.37914
Could you login case based on this open thread or shall I contact tech support?
09-11-2013 04:24 AM
You need to test SP5 first. You can download/install using LiveUpdate or here:
http://www.symantec.com/docs/TECH193127
A reboot will be needed once this is installed. If this does not help, I would suggest opening a case with support.