02-22-2018 06:05 PM - edited 02-22-2018 06:07 PM
Is there a way to clear the red processing error status of loose files directory scan in sources and processing tab? This happens time to time when we process a folder with PST files in it and Clearwell displays a red error for loose files. In the example below, there are only 3 PST files in the case folder, no other loose files. I tried "discover new files for source", enabling/disabling processing, and even re-processed with discovery with no avail. Its just a nuisance, but it will be nice to have a way to clear it.
Thank you
Ali
Solved! Go to Solution.
03-08-2018 10:53 AM
Hello @Ali_G,
Sorry for the slow reponse here.
Unless there's a trashcan icon at the far-right of that Loose File source, then there's no way to delete the source as it's already had preprocessing run. If there is, then all you need to do is click it to delete it. If not, here's a few things for you to try:
03-08-2018 10:53 AM
Hello @Ali_G,
Sorry for the slow reponse here.
Unless there's a trashcan icon at the far-right of that Loose File source, then there's no way to delete the source as it's already had preprocessing run. If there is, then all you need to do is click it to delete it. If not, here's a few things for you to try: