VOX

At some point, our CIO's archived attachments became unavailable.  Our Help Desk technician followed our Knowledgebase instructions and re-installed the add-in.  That fixed the problem.  However, now the CIO wants to know what caused to stop working ...

One of our users that uses offline vault receives the following message every time he tries to open an archived message when he's offline.  This doesn't happen with other offline vault mailboxes.  We suspect that he interrupted the initial download. ...

We're preparing to deploy EV for a 1,500 mailbox environment.  Our intent is to make it as transparent/seamless to the end-user as possible, so we'll probably hide most buttons, etc.  How much and what kind of training should we plan for our end-user...