About Jvansym

Jvansym · 05-30-2013

Hello Everyone, I am having an issue with a few users that I can't seem to figure out. We are running EV 8.0 SP4 on Windows Server 2008 SP2 with the Outlook plug-in version 9.0.4. Our users are running Outlook 2007 SP2 as their mail client. Our users...

Jvansym · 04-21-2011

Hi Everyone, Just have a quick question about the EV client and the Outlook 2007 To-do bar. We have a user that is reporting when emails that are flagged for followup are archived by EV they are removed from the Outlook To-do bar and the user can no ...

Jvansym · 02-15-2011

Hello Everyone, I'm having an issue with one particular user where his Virtual Vault is not displaying in the navigation bar in Outlook. We are currently using Outlook 2007 SP2 with Exchange 2007 SP1 and EV 8.0 SP4. The outlook add-in version that is...

Jvansym · 05-30-2013

The problem for one of the users seems to have started several months ago and the other one just a few weeks ago. There doesn't seem to be any correlation between the time that each user was having the problem. There also haven't been any major chang...

Jvansym · 05-30-2013

Hi Rob, I will have the users give that version a try and see if it helps. They are currently on 9.0.4 as i wasn't sure if i could upgrade them to the 10.x versions since we were still on EV 8. Each user is running Windows 7 Professional 64bit and ...

Jvansym · 05-02-2011

Thank you for the response, that does make perfect sense. One last question, is there a way to set the mailbox policy to not automatically archive items that have followup flags on them in order to avoid this situation ? Our current policy archives ...

Jvansym · 04-28-2011

Sorry it took a while to respond. I have since talked to the user again and he clarified his problem. To answer the first question yes if i drag and drop an item into a normal PST it will remove it from the outlook To-Do list however it will retain t...

Jvansym · 02-16-2011

I have attached the client log. I'm not seeing anything in the way of errors, at least nothing that really stands out to me but i'm still new to EV. The clients should be in caching mode however during the troubleshooting process i had set up a new p...

VOX

User Statistics

User Activity

Enterprise Vault Outlook Plugin Hangs Outlook

Virtual Vault and Outlook To-Do Bar

Virtual Vault Not Displaying In The Navigation Bar

The problem for one of the

Hi Rob, I will have the

Thank you for the response,

Sorry it took a while to

I have attached the client