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Level 3
Partner Accredited
since ‎09-06-2013

User Statistics

  • 8 Posts
  • 0 Solutions
  • 0 Kudos given
  • 6 Kudos received

User Activity

I have a customer who cannot view messages in the discussion thread view.  They tried several case.  You select the discussion thread view and it simply spins then nothing but a blank screen. Has anyone seen this before?
I recently helped a customer change their backup location.  We copied over a archived case folder from the old backup location to the new.  Now when we try to restore the case, it fails.  The error message in the logs state:   05/28/2014 10:15:30 Ca...
I am in the process if migrating data for a customer from one appliance to another.  I simply did a backup and restore of the cases.  However, on the old appliance they have the cache and scratch location set to an external storage location.  When ch...
I have a customer who has an issue retrieving documents.  It's not constant.  She will login to Clearwell, pull up the document list and messages will start giving her the error message [#10025] Mwssage referred by a URN could not be retrieved.  We t...
I am having trouble figuring out how to view Research folders that have been created in EV DA.  I setup a folder and assigned access to be able to view research folders but they are not showing up in DA.  Any guidance would be extremely helpful.   Th...

ASC Archiving and eDiscovery Specialization (November 2010) STS Clearwell eDiscovery Platform 7.x