Cannot login to the Flex appliance Media instant.

[prageethh]

Hi,

We have newly installed the flex appliance 5250 and created the media instant. we could login to that instant successfully. But after we changed the login banner of that media instant and after that we cannot login to this instant.

Below is the error.

++++++++++

login as: appadmin
Pre-authentication banner message from server:
| \S
| Kernel \r on an \m
|
| Access to the system, Authorized personnel only.
End of banner message from server
appadmin@10.X.XXX.XX's password:
Access denied
appadmin@10.X.XXX.XX's password:

+++++++++

Can anyone help to this?

BR,

PrageethH

[kiyan]

Hi,

if this is a new instance and there is no data on it, simply delete the media and create a new instance.

if there is data saved on the Media server,create a case and involve support team.

[sanket_pathak1]

@prageethh 

You can always reset password of media container with help of Support.

Support person can let you login into media container without a password and then you are allowed to change password once again.

Hope it helps.