A harware error occurred

[Jason_Roggentie]

I am using BackUp Exec 10.0 for Windows Server 2003. I have the Replication Exec Console also. I have a backup set for each day of the week. I am not using the typical (Daily Backup, Weekly Backup). I have set day by day. Well some days will run fine and the other days won't work at all. I get this message on the days that don't work. "V-79-57344-34029- A hardware error occurred. 0xe00084ed. I just upgraded the firmware of the device and that didn't take care of the problem. Do you have any suggestions?

Thanks

Jason Roggentien

[padmaja_rajopad]

Hi,

Please check whether the device is listed as "tested" in HCL.


Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)


http://support.veritas.com/docs/274347

Backup Exec 10.0 for Windows Servers Robotic Library Hardware Compatibility List (HCL) (includes tested drives)

http://support.veritas.com/docs/274348

If the device is listed as " tested" you may install the latest the latest Veritas drivers from here:

VERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050315) - Includes Tape Driver Release (20050115) and Robotic Library Release (45) (Intel Only)


http://support.veritas.com/docs/275676

Check whether Event ids 7,9, 11 or 15 logged in the System log.

These generally indicate a hardware problem.

Hope it helps.

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