After SP3 installation Ex2007 Information Stores are disappeared

[mbuyukkarakas]

Hello everybody. I installed SP3 on my BackupExec 12.5 server then updated my all Exchange 2007 SCP cluster nodes with the new agent. Now I cant display the information stores. Anybody has any idea ? Has anybody seen this error ? Thanks and regards.

[Steve_W_]

Please review the technote below to resolve this issue. 

http://support.veritas.com/docs/325619

[mbuyukkarakas]

 Thank you.

I checked twice. I don't have a problem with the account privileges. Until yesterday I was able to backup the stores, nothing changed since then. Do you have any other advice ?

Regards.

[Steve_W_]

Did you run the command from PowerShell mentioned in the Technote above?

[mbuyukkarakas]

 I restarted the BE agent service in debug mode. I see some errors. I have two different accounts. First one (backup), I use at my BE server. The second one (backup-exchange) I use to get Exchange backups. Backup-Exchange has "Exchange Organization Administrators" privileges. Any comment ?

Thanks and regards.

[2484] 12/04/09 16:10:45 RMAN_IsLocalServer: Server EXCHANGECLS01 is not local.

[2484] 12/04/09 16:10:45 RMAN_SurrogateCalling: Parent Device Name \\EXCHANGECLS01 is not local. Returning without adding any DLE

[2484] 12/04/09 16:10:45 Status NOT LOCAL calling beclass::BEConvertServerNamePlus for server \\EXCHANGECLS01 in SS_SurrogateCalling

[2484] 12/04/09 16:10:45 Status NOT LOCAL calling beclass::BEConvertServerNamePlus for server \\EXCHANGECLS01 in SHADOW::SurrogateCalling(

[2484] 12/04/09 16:10:45 Status NOT LOCAL calling beclass::BEConvertServerNamePlus for server \\EXCHANGECLS01 in in CPS::SurrogateCalling:485

[2484] 12/04/09 16:10:45 Function called: DB2_SurrogateCalling

[2484] 12/04/09 16:10:45 DB2_IsLocalServer: Server EXCHANGECLS01 is not local.

[2484] 12/04/09 16:10:45 DB2_SurrogateCalling: Parent Device Name \\EXCHANGECLS01 is not local. Returning without adding any DLE

[2484] 12/04/09 16:10:45   AD:'\\EXCHANGECLS01' is not local.

[2484] 12/04/09 16:10:45 SQL2_CreateTempDLE - server name converted to \\EXCHANGECLS01.

[2484] 12/04/09 16:10:45 SQL2_SurrogateCalling - the default SQL Service is not running on EXCHANGECLS01.

[2484] 12/04/09 16:10:45 AddESE_DLEs( )

[2484] 12/04/09 16:10:45 AddESE_DLEs for sever name EXCHANGECLS01

[2484] 12/04/09 16:10:45 GetStorageGroups returned 80070005 -> ERROR!!! E2007 ValidCredentials indicates user does not have required credentials

[2484] 12/04/09 16:10:45 E2007 GetStorageGroups failed with hr = 0x80070005 for machine = NULL

[2484] 12/04/09 16:10:45 AddESE_DLEs( )

[2484] 12/04/09 16:10:45 AddESE_DLEs for sever name EXCHANGECLS01

[2484] 12/04/09 16:10:45 GetStorageGroups returned 80070005 -> ERROR!!! E2007 ValidCredentials indicates user does not have required credentials

[2484] 12/04/09 16:10:45 E2007 GetStorageGroups failed with hr = 0x80070005 for machine = NULL

[2484] 12/04/09 16:10:45 evFileSystem::EV_SurrogateCalling.

[2484] 12/04/09 16:10:45 evFileSystem::EV_SurrogateCalling: Agent not authorized.

[2484] 12/04/09 16:10:45 [no resource for 3893]

[2484] 12/04/09 16:10:45 FS_BlowOutMachine: attached successfully

[2484] 12/04/09 16:10:45 FS_BlowOutMachine: found -->\\EXCHANGECLS01<-- in DLE tree

[2484] 12/04/09 16:10:45 FS_BlowOutMachine: detaching from newly created DLE

[2484] 12/04/09 16:10:45 [no resource for 3894]

[mbuyukkarakas]

 I ran the command at my BE server's Exchange management console and at Exchange server with the BackupExchange account.. I can see the stores.

Name                      Server                      Replicated                  Recovery

----                      ------                      ----------                  --------

First Storage Group       Exchangecls01               None                        False

Second Storage Group      Exchangecls01               None                        False

But since the installation, the system doesnt show me the credential selection windows. That can be a problem ?

[mbuyukkarakas]

When I search the " GetStorageGroups returned 80070005 -> ERROR!!! E2007 ValidCredentials indicates user does not have required credentials  " 

at internet I find this article.

http://seer.entsupport.symantec.com/docs/337276.htm

I tried this one. :

- First, I removed the Sp3 agent

- Then deleted the "RAWSx6422213RSP3.msp" file in setup folder but couldnt find "RAWSx642213RHF329071.msp" 

- Then I reinstalled the agent to exchange server. The version of agent is still older. (It seems nothings changed)

- Finally I tried to take backup but it's incredibly slow. 6 times slower then old.