Agent Installation

[sedos]

Hello ,

I need a help please.

I tried to install the agent Back up but i have a fail installation withe this message.I don't know how i can fix it.Thank for Your help

Début du travail : vendredi 9 mai 2014 09:29:36
Fin du travail   : vendredi 9 mai 2014 09:31:38
Erreur finale : 0x643 - Erreur irrécupérable lors de l’installation.

Catégorie d'erreur finale : Autres erreurs
État de fin      : Échec

[VJware]

Try a local install of the remote agent using this KB - http://www.symantec.com/business/support/index?page=content&id=TECH179142

If the local install fails as well, would you pls provide the install log.

[CraigV]

Hi,

Try a manual installation of the RAWS agent as per below:

http://www.symantec.com/docs/TECH179142

Also make sure that no AV installed on that server is blocking the installation. If an AV is installed, disable and stop it during the process.

Thanks!

[sedos]

Thank for your response.

I try all the method on this link but always fail the installation .

I didable the Antivirus but it is the samething

[VJware]

Would you post the RAWS install file (rawsinst.htm).. Depending upon the media server OS, it's located at either one of these locations ~

C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs for Windows 2003 servers

OR

C:\ProgramData\Symantec\Backup Exec\Logs\rawsinst.htm for Windows 2008 servers

[CraigV]

...matter of interest, but what OS are you trying to install this on? Windows Server 2012 R2 for instance is currently not supported.

Thanks!

[sedos]

The client Backup Exec is Servr 2088  sp1 32bit et  the server Backup Exec is Serveur 2008 R2 .

[VJware]

Based on the log errors, would recommend to try this KB -

http://www.symantec.com/business/support/index?page=content&id=TECH209830

[CraigV]

...have you tried a reboot of the server before a reinstall of the RAWS agent?

[sedos]

I follow this link before http://www.symantec.com/business/support/index?page=content&id=TECH209830 but the samething.I reboot several time but same reult.

[CraigV]

...and he BE service account used for the installation has local admin rights on that server?

Thanks!

[sedos]

CraigV , Yes

[sedos · Accepted solution]

I resolve the problem By delete Every file ,folder who have name like Symatec or Backup exec.

Thank For help