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Alerts seem to 'dry up'

Penny_Brown
Not applicable
We have set up alert notifications via email to our Helpdesk, to let us know the status of our Clients' backups each day. We set them up for success, failure, cancellation, complete with exceptions. This pretty much covers most scenarios. Therefore, if we receive a failure, or no notification at all, we can investigate.
This works very well, then all of a sudden, after working quite happily for a few weeks, the alerts just stop coming! If we delete the recipient and enter it again, everything is fine. However, this is a lot of work on a regular basis for something that should just continue to work.
Has anyone else experienced this? And does anyone know what we can do about it? Is there a patch? If so, where can I download it.
Help appreciated - it's driving me potty!!!!!
Many thanks,
1 REPLY 1

Prajuctaa_Mulay
Level 4
Hi Penny,

This issue might also occur due to Daylight Savings Time changes in the system. There is a known issue with Backup Exec that email notification gets unchecked when Daylight Savings changes take place. Do you experience this issue more often than once in 6 months?
Apply the latest SP2 of Backup Exec 9.1 in case you have not. Here;s the link for download:
http://support.veritas.com/docs/275247

Have a nice day!

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