BE 12.5 Restore mail messages to Exchange 2003 "Pre-Processing"

[PixcomTech]

Hi.

We're backing up an Exchange 2003 Server with Backup Exec 12.5. We're backing up to disk. GRT is activated in the backup jobs.

The thing is, when I try to restore individual messages, the backup process starts, however, it remains in "pre-Processing" state forever (I let it run for more than 10 hours). No disk activity on the backup machine, CPU is at about 50 % activity.


Any Idea of what's wrong ?

[CraigV]

Check to make sure that Advanced Open File Option is not enabled. Symantec don't recommend this when backing up Exchange.

[PixcomTech]

In my restore job, and in the backup job....

The previous sysadmin here did not update BE to Service pack 2 nor the Hotfix. I stopped the job,  which wouldn't stop. I had to restart the machine.

I just resubmitted a job, using the new version, and i seem to have the same problem

Grrr....

[PixcomTech]

After 4h30 Minutes. Nothing is moving. Whta should I do ? Where can I reach for support ? 

[CraigV]

If you're restoring from tape, you might run into hassles, and you have to stage to disk instead. The default path is C:\Temp, and depending on your C:\ partition size, and the size of your Exchange IS, you will run into problems.
I take it you're successfully backing up to tape?
Try this and see if it works...

https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-using-backup-exec-howto

If it doesn't work, then I'd suggest logging a call with Symantec. Logging the call depends on which country you are in, and you can find that out here:

http://www.symantec.com/business/support/assistance_care.jsp

[PixcomTech]

c:\Temp is the path i'm using and it's not filling up.

I logged a call to symantec. 21 hours and still nothing.

[PixcomTech]

The job is still pre-processing after 21 hours. 

[CraigV]

It won't fill up yet. Try moving that path to another disk with adequate space. Cancel the restore, and try again.
Just make sure you can do a successful credential test as well when restoring.

[DaveElder]

Did you ever get this resolved? I'm finding the same problem.
I can do a restore from tape to exchange, but I've tried staging to disk to make things easier if there are mutliple bits to restore, and now it just sites on pre-processing.

Dave

[CraigV]

Hi,

There is a default location where BEWS temporarily stages the Exchange restore. Even if you want to restore a user's 1 email they deleted, BEWS will stage that entire Information Store to disk.
Setting that to a drive with enough space in Options --> Exchange is the first step in restoring Exchange.

However, this is a dead topic...the guy never responded after my last post =(