04-11-2013 08:53 AM
I am installing a Qualacom Superloader 3 (SAS LTO-6) and BE2012 sees it as a single tape drive, not a library. This device is on the 2012 HCL with the 201596 Hotfix. I have all updates and hotfixes installed.
At this point in time I am unable to communicate with the library so I cannot do any backups.
I have tried to uninstall and reinstall library 2 times and no luck thus far.
04-11-2013 08:59 AM
Dees the oeprating system (Devices console) actually show the libary listed
If it does not then you have to fix this outside of Backup Exec before trying to configure Backup Exec
04-11-2013 09:06 AM
It shows up in Windows device manager as a tape drive but not as a Medium Changer. i would expect both to be present.
So, how do I go about solving that? Why would windows see the tape drive but not the library that is holding the tape drive?
04-11-2013 10:50 AM
Hi,
If your library connected to a supported SAS card, not RAID controller?
Thanks!
04-11-2013 11:02 AM
The SAS card that is in the server is an Adaptec 1045 card. How do I know if this is supported. If it is I can move on. If I need a different card, which one?
04-11-2013 12:39 PM
...check the manufacturer's site and confirm that it is supported for connecting to a tape library.
Thanks!
04-11-2013 02:55 PM
from the HCL:
4. Unless specifically stated in technote http://www.symantec.com/docs/TECH70907 , tape libraries or tape drives attached to a RAID controller are not supported.
From http://www.adaptec.com/en-us/support/sas/sas/asc-1045/ that is NOT a RAID HBA, so you are good there.
But, until you can get the changer to show up in device manager, there is nothing BE can do. You may need to work with Quantum, Adaptec or your server vendor.
Make sure your HBA has the latest firmware & drivers.
If you press CTRL-A during POST, can you see the changer & the tape drive?