05-26-2015 03:09 AM
Installation Fail in SQL Express 2008 (Win 2008 R2 x64 + BE2014)
I try to install Backup Exec 2014 in a physical machine with Windows Server 2008 R2 (x64) but the installation process keep fail and stop before SQL 2008 Express finish installation. The machine joined to our office domain and log on as domain administrator for the whole installation process.
SystemConfigurationCheckReport below show no error.
C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\20150526_172038\SystemConfigurationCheck_Report.htm
Detail.txt show "Is the datastore flag /Scenario/GlobalFlags/EnableInstanceMaintenance set" did not pass
C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\20150526_172038\Detail.txt
2015-05-26 14:36:09 Slp: Skipping Action: ValidateInstanceName
2015-05-26 14:36:09 Slp: Action is being skipped due to the following restrictions:
2015-05-26 14:36:09 Slp: Condition "Is the datastore flag /Scenario/GlobalFlags/EnableInstanceMaintenance set" did not pass as it returned false and true was expected.
2015-05-26 14:36:09 Slp: Completed Action: ExecuteInstanceNameInitWorkflow, returned True
I searched google and some post said my windows account are lack of privilege SeBackupPrivilege, SeDebugPrivilege and SeSecurityPrivilege and advise to modify it throught domain security policy and local security policy. I tried but this solution not work. The result from the command "whoami /priv" still showing my account lack of these privilege after gpupdate and computer restart.
I think Win2008 R2 + BE2014 should be an old product combination. Just wondering you guys has any similar experience before and any idea to this issue?
05-26-2015 03:19 AM
Could you post the error message from BKUPINST.htm file located at the below location.
C:\ProgramData\Symantec\Backup Exec\Logs\
05-26-2015 03:22 AM
Are you able to manually install a SQL instance first ? (Run sqlexpr.exe from the BE installation files)
If a manual install of the SQL instance fails, then pls attach the BE and SQL install logs over here ? Thanks.
05-26-2015 03:35 AM
Here the BKUPINST Log with the error.
05-26-2015,14:14:57 : Selecte the Tape Device Driver: True
05-26-2015,14:14:57 : CleanupBKUPEXECKeys()
05-26-2015,14:14:57 : Error while clean up BKUPEXEC instance keys. Object reference not set to an instance of an object.
05-26-2015,14:14:57 : Installing SQL Express 2008 R2 BKUPEXEC instance.
05-26-2015,14:14:57 : BE using NT AUTHORITY\SYSTEM to install SQL Express.
05-26-2015,14:14:57 : "D:\BackupExec 2014 Source\Bacup_Exec_2014_14.1_SP2\BE\WINNT\INSTALL\SQLExpress\SQLEXPR_x86_ENU.exe" /ACTION=Install /Q /Hideconsole /SkipRules=RebootRequiredCheck /FEATURES=SQL /INSTANCENAME=BKUPEXEC /SQLSVCACCOUNT="NT AUTHORITY\SYSTEM" /SQLSVCStartupType=Automatic /ENABLERANU=0 /TCPENABLED="1" /NPENABLED="0" /INSTANCEDIR="C:\Program Files\Microsoft SQL Server" /SQLSYSADMINACCOUNTS="BUILTIN\ADMINISTRATORS" /IACCEPTSQLSERVERLICENSETERMS
+ 05-26-2015,14:19:17 : V-225-302: ERROR: Failed to install SQL Express BKUPEXEC instance with error -2068119551. ***To search for information about this error, click here
+ 05-26-2015,14:19:17 : Please review C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\LOG\Summary.txt for more details.
05-26-2015,14:19:18 : The return value for Microsoft SQL Express returned error code: 2226847745
05-26-2015,14:19:18 : Clean up Symantec installer keys.
05-26-2015,14:19:18 : Terminal Services enabled.
05-26-2015,14:19:18 : Terminal Services server has been set to Execute mode.
05-26-2015,14:19:18 : Failure Detected during Install Progress
05-26-2015,14:20:12 : Skipping push of remote servers and agents due to failed local install.
05-26-2015,14:20:12 : BeSeqDlgs::DlgInstallComplete
05-26-2015,14:20:12 : AgentSeqDlgs::Misc_BE_CommonOps
05-26-2015,14:20:12 : Dialog Sequence Returning errorlevel -2068119551
05-26-2015,14:20:12 : Setting up failed completion dialog.
05-26-2015,14:20:12 : Setting up failed completion dialog (Install).
05-26-2015,14:20:12 : Initialize the telemetry items on the dialog
05-26-2015,14:20:12 : Selecte the Tape Device Driver: True
05-26-2015,14:20:12 : Skipping push of remote servers and agents due to failed local install.
05-26-2015 03:50 AM
C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\20150526_172038\Detail.txt
05-26-2015 03:52 AM
C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\Summary.txt
05-26-2015 09:03 AM
Have you tried running the SQL instance installation separately ?
05-26-2015 05:47 PM
Tried install SQL Express separately from BE2014 media and new copy downloaded from MS website. Both failed.
05-26-2015 08:54 PM
Probably might be a good time to get in touch with MS to resolve the SQL install issue first.
05-26-2015 09:05 PM
Is BE2014 must combine with SQL Express 2008? Any other option?
05-26-2015 09:13 PM
BE needs a SQL instance for its database. BE 2014 can use any one of the following versions (as per the SCL) -
Name | Version | Service Pack |
---|---|---|
Microsoft SQL Server and Express | 2005 | SP4 |
Microsoft SQL Server and Express | 2008 | SP3 |
Microsoft SQL Server and Express | 2008 R2 | |
Microsoft SQL Server and Express | 2008 R2 | SP1 |
Microsoft SQL Server and Express | 2008 R2 | SP2 |
Microsoft SQL Server and Express | 2008 R2 | SP3 |
Microsoft SQL Server and Express | 2012 | |
Microsoft SQL Server and Express | 2012 | SP1 |
Microsoft SQL Server and Express | 2012 | SP2 |
Microsoft SQL Server and Express | 2014 |
05-26-2015 09:45 PM
Got the link, thanks
http://origin-symwisedownload.symantec.com/library/BUSINESS/xCL/TECH217478/be_2014_scl.html