09-27-2021 02:30 AM - edited 09-27-2021 05:11 AM
Hello,
i have some .bkf file on my storage, the files were created by BE14.
I have re-installed BE14 after a crash.
When i do an inventory and catalogue on the storage, the .bkf files doesn't appere in BE console.
Same issue with BE20.
What can i do to correct this problem ?
Thanks for your help
09-27-2021 05:18 AM
check if this helps.
https://www.veritas.com/support/en_US/article.100008077
09-27-2021 08:53 AM
Done.
Still no file appear.
09-27-2021 09:08 AM
where are you looking for the files ? By file, by any chance do you mean the backup sets ? A screenshot would help.
can you try to perform the catalog again after deselecting the use media based catalog and use media in sequence from Backup Exec global settings.
09-27-2021 10:44 PM
I see BKF files in Windows but i can't see backup sets in BackupExec console, see attachements.
"can you try to perform the catalog again after deselecting the use media based catalog and use media in sequence from Backup Exec global settings"
I don't understand what i must do
09-28-2021 01:38 AM
09-28-2021 01:39 AM
09-28-2021 02:39 AM
Done.
Same result.
09-28-2021 03:41 AM
Do you have any catalog files in the catalog directory? (check this location of this from the Catalog path shown in the Catalog Settings screen referred to above).
Also - slim chance but worth checking - as per the following technote:
https://www.veritas.com/support/en_US/article.100017347 - Catalog jobs fail with error "The requested media is not listed in the media index and could not be mounted" or "There was no data to catalog on the backup set"
refer to solution B and check there is enough free space for the catalog where the catalogs path is located.
09-28-2021 05:57 AM - edited 09-28-2021 06:08 AM
The catalog files list in attachement.
There is enough space on the disk where the catalog files are.
The last catalog is a sucess but still no backup sets appear in the console, see attachement
09-28-2021 06:11 AM
I would delete those temporary ".SM" files. What about the contents of the SRV-HYPERV-01 directory?
Also can you show a screenshot of the storage tab please?
09-28-2021 06:15 AM
see attachement
09-28-2021 06:46 AM
These are not the catalog files you need based on screenshots.
Looking at the catalog job log every set has this message:
"Aucun jeu de sauvegarde n'a été trouvé sur le média actuel avec l'étiquette de média "B2D005288" car celui-ci est vide."
Which i believe means:
"No Backup Set was found on the current media with the media label "B2D005288" because it is empty."
Can you explain more what happened to your server?
When you rebuilt it, did you restore anything like the BE database of catalog folder or so?
09-28-2021 07:11 AM
Nothing happen to the backup server, it's the same as before.
After the crash of another server, i want to restore some files but nothing appear in the storage in backupexec.
10-05-2021 01:45 AM
Hello,
Some other idea for my problem ?
10-05-2021 09:50 AM
The job log does not show any sets. This is the only way to catalog the media.
can you share the catalog section screenshot from Backup Exec settings
Launch SGMON.exe ( BE Install Path ) and select bengine, beserver and device and media and capture to file.
Run Inventory and catalog by selecting the disk storage.
When both complete then send/upload the Inventory Job Log , Inventory Job History ( there are 2 tabs in the Job Log , save both by toggling ), catalog job log and SGMON log. We can take a look at them.
10-07-2021 06:17 AM
Hello,
The logs files on attachement.
Best regards
10-07-2021 07:03 AM
not all the files were shared. Not sure why the catalog failed at the instant when it was started.
I would suggest you to catalog a single media and see how it goes. Check https://www.veritas.com/support/en_US/article.100008077 so enable the setting from registry and a new section will show up in the storage properties called media. select the B2D , right click and run catalog. Lets check how this goes.
10-07-2021 08:13 AM
i have catalog only one BKF like in the article you d send me.
Same result
i can open this BKF with an other software so it is not corrupted but it fail in BE
logs files in attachements
10-07-2021 08:21 AM
not sure about the other software but there could be some problem with these files else this message would not appear - No Backup Set was found on the current media with the media label "B2D005263" because it is empty. You can try to catalog each media but if the same message appear then there is nothing much that can be cataloged. The drive on which these bkfs exist, they are fine ? no errors in system event logs ? BE returning the above message mostly implies a problem within the media. run a chkdsk or any drive check to confirm the drive is fine.