BUE2012 - "Unable to establish trust", "Invalid parameters for interface"

[PeWoz]

Hi, just installed BUE2012 with SP1a on a clean install of Windows Server 2008 R2 SP1. Everything appears to work OK but when I was receiving GRT

errors on one Hyper V server when backing him up via the Hyper V Agent even though the Windows Agent is also installed on all VM's.

So, I have gone to the Servers view and clicked on them to try and establish the trust again but get the following error on all VM's I try to do this with:

Anyone else seen this and know a fix?

Thanks.

[CraigV]

Hi,

Any firewall on the server in question? If so, either turn it off or open port 10000 and try again!

Thanks!

[pkh]

Test your connections to the VM's by doing a telnet to each of them on port 10000

[PeWoz]

Hi!

No Firewall set. Telnet with port 10000 is connecting

[CraigV]

DNS running fine?

[PeWoz]

jep

[pkh]

Go to each VM, start up the BE remote agent utility and make sure that it is publishing correctly to the media server.

[VJware]

Else, you can re-push the agents & this will automatically establish trust.

And what error do you receive during a GRT backup ?

[PeWoz]

repush of agents done...same result. Trust on target VM is also registred correctly. Also all services started....

[VJware]

If there is already trust established, there is no need to establish trust again. ( I have seen that error happening when one tries to establish trust with a machine where trust is already established )

Would you post the failed job log.

[PeWoz]

[PeWoz]

any ideas?

[VJware]

Would you confirm the backup exec logon account has appropriate user rights on the remote system using this KB - http://www.symantec.com/business/support/index?page=content&id=TECH36718

In addition to the above rights, it should not have deny for them either.

[CraigV]

...if you have support with Symantec this might be the right time to open a case with them!

THanks!