Backup Exec 11d - Final Error 0xe00084af

[Middleton_ITDev]

We have 3 servers that have been running fine.  This morning, however, all 3 servers failed (at different stages in their scheduled backup) with the final error 0xe00084af: The file or directory cannot be accessed.

I have checked that the listed folders and directories are present and accessible, Have tried numerous ways of solving this but backups continue to fail.

We are running Backup Exec 11d with SP3 and hotfixes 35, 38 and 39 installed.  Running on Windows Server 2003 R2 Standard edition with Service Pack 2.

We've made no changes to our system, and even running a separate partial backup fails with the same error.

Live update indicates there are no updates available.

Has anyone else encountered this and (more importantly) found a fix for it!

Thanks in advance for any help and advice! :o)

[Middleton_ITDev]

Morning All,

sorry for not getting back to you any sooner but once again the backups are failing, we managed to get one decent backup on friday night unfortuantely the rest failed, so once again anyone got any ideas..????

Andy

[itsmeaffinity]

Hi

Can you open the failed job log by going to job monitor & then click on expand all & then save this on your desktop & then please attach this so that can verify what is going on wrong

Thank You

[Middleton_ITDev]

Job Log for Daily Backup

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Completed status: Failed    See error(s)

Expand AllCollapse All

Job Information
Job server: MTS-STUDENT Job name: Daily Backup Job started: Tuesday, January 25, 2011 at 6:00:03 PM Job type: Backup Job Log: BEX_MTS-STUDENT_02591.xml

Drive and media mount requested: 1/25/2011 6:00:03 PM

The media is being retensioned.

Device and Media Information
Drive and media information from media mount: 1/25/2011 6:00:12 PM Drive Name: CERTANCE 2 Media Label: LTO000012 Media GUID: {1e848b50-ce04-482e-9731-eed12c75f70b} Overwrite Protected Until: 1/1/1900 12:00:00 AM Appendable Until: 1/1/1900 12:00:00 AM Targeted Media Set Name: MTS-Student Daily Backup All Media Used LTO000012

Job Operation - Backup

Backup Options Media operation - overwrite. Compression Type: Hardware [if available, otherwise none] Server - MTS-STUDENT Set Information - C: Backup Set Information Family Name: "Media created 1/25/2011 6:00:03 PM" Backup of "C: " Backup set #1 on storage media #1 Backup set description: "Daily Backup" Backup Method: Full - Back Up Files - Reset Archive Bit Backup started on 1/25/2011 at 6:04:47 PM. Backup Set Detail Information Unable to open the item C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Viru... Unable to open the item C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\enterprisesec.config.cc... Unable to open the item C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\security.config.cch.592... Backup completed on 1/25/2011 at 6:27:01 PM. Backup Set Summary Backed up 37130 files in 5982 directories. 3 items were skipped. Processed 10,377,550,169 bytes in 22 minutes and 14 seconds. Throughput rate: 445 MB/min Set Information - H: Student Shared Backup Set Information Family Name: "Media created 1/25/2011 6:00:03 PM" Backup of "H: Student Shared" Backup set #2 on storage media #1 Backup set description: "Daily Backup" Backup Method: Full - Back Up Files - Reset Archive Bit Backup started on 1/25/2011 at 6:27:04 PM. Backup Set Detail Information Directory H:\StudentShare was not found, or could not be accessed. None of the files or subdirectories contained within will be backed up. Backup completed on 1/25/2011 at 6:27:40 PM. Backup Set Summary Backed up 587 files in 187 directories. 1 item was skipped. Processed 449787512 bytes in 36 seconds. Throughput rate: 715 MB/min Set Information - W: Home Drive (ADMINISTRATOR) Backup Set Information Family Name: "Media created 1/25/2011 6:00:03 PM" Backup of "W: Home Drive (ADMINISTRATOR)" Backup set #3 on storage media #1 Backup set description: "Daily Backup" Backup Method: Full - Back Up Files - Reset Archive Bit Backup started on 1/25/2011 at 6:27:41 PM. Backup Set Detail Information Directory W:\Users was not found, or could not be accessed. None of the files or subdirectories contained within will be backed up. Backup completed on 1/25/2011 at 6:36:29 PM. Backup Set Summary Backed up 16534 files in 1568 directories. 1 item was skipped. Processed 5,087,968,740 bytes in 8 minutes and 48 seconds. Throughput rate: 551 MB/min Set Information - \\MTS-STUDENT\Utility Partition Backup Set Information Family Name: "Media created 1/25/2011 6:00:03 PM" Backup of "\\MTS-STUDENT\Utility Partition " Backup set #4 on storage media #1 Backup set description: "Daily Backup" Backup Method: Full - Back Up Files - Reset Archive Bit Backup started on 1/25/2011 at 6:36:29 PM. Backup completed on 1/25/2011 at 6:36:36 PM. Backup Set Summary Backed up 1 Utility Partitions Processed 32,876,891 bytes in 7 seconds. Throughput rate: 269 MB/min

Job Operation - Verify

Set Information - C: Verify Set Information Verify of "C: " Backup set #1 on storage media #1 Backup set description: "Daily Backup" Verify started on 1/25/2011 at 6:38:51 PM. Verify completed on 1/25/2011 at 6:42:45 PM. Verify Set Summary Verified 37130 files in 5982 directories. 0 files were different. Processed 10,377,550,169 bytes in 3 minutes and 54 seconds. Throughput rate: 2538 MB/min Set Information - H: Student Shared Verify Set Information Verify of "H: Student Shared" Backup set #2 on storage media #1 Backup set description: "Daily Backup" Verify started on 1/25/2011 at 6:42:45 PM. Verify completed on 1/25/2011 at 6:42:58 PM. Verify Set Summary Verified 587 files in 187 directories. 0 files were different. Processed 449787512 bytes in 13 seconds. Throughput rate: 1980 MB/min Set Information - W: Home Drive (ADMINISTRATOR) Verify Set Information Verify of "W: Home Drive (ADMINISTRATOR)" Backup set #3 on storage media #1 Backup set description: "Daily Backup" Verify started on 1/25/2011 at 6:42:58 PM. Verify completed on 1/25/2011 at 6:45:33 PM. Verify Set Summary Verified 16534 files in 1568 directories. 0 files were different. Processed 5,087,968,740 bytes in 2 minutes and 35 seconds. Throughput rate: 1878 MB/min Set Information - \\MTS-STUDENT\Utility Partition Verify Set Information Verify of "\\MTS-STUDENT\Utility Partition " Backup set #4 on storage media #1 Backup set description: "Daily Backup" Verify started on 1/25/2011 at 6:45:33 PM. Verify completed on 1/25/2011 at 6:45:33 PM. Verify Set Summary Verified 1 Utility Partitions Processed 32,876,891 bytes in 1 second. Throughput rate: 1881 MB/min

Job Completion Status
Job ended: Tuesday, January 25, 2011 at 6:48:17 PM Completed status: Failed Final error: 0xe00084af - The directory or file was not found, or could not be accessed. Final error category: Job Errors For additional information regarding this error refer to link V-79-57344-33967

Errors
Click an error below to locate it in the job log Backup- H: Student Shared Directory H:\StudentShare was not found, or could not be accessed. None of the files or subdirectories contained within will be backed up. Backup- W: Home Drive (ADMINISTRATOR) Directory W:\Users was not found, or could not be accessed. None of the files or subdirectories contained within will be backed up.

Exceptions
Click an exception below to locate it in the job log Backup- C: Unable to open the item C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Viru... Unable to open the item C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\enterprisesec.config.cc... Unable to open the item C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\security.config.cch.592...

[itsmeaffinity]

Hi

Thanks for the job & are H & W drive local drive on the computer it seems that it is not able to backup

Please click on link below to follow the steps spcefically on H & W drive

http://www.symantec.com/docs/DOC2818

http://www.symantec.com/docs/TECH29418

Also if there is any antvirus on the computer try to disable it before one of the schedule backup job to see if that help

Thank You

[Middleton_ITDev]

hello again,

yes both drives are local to this individual server, one of the articles relates to defragging and disk checking, "done that"... article two relates to a different error code, and why should it now cause this problem when it has been working fine for ages...???

 making changes like this and then re-running the back up to test is taking way to long..... I will give the regedit a go and see what happens..... fingers crossed...

now uninstallin version 11 on another server and going back to 10d................

Andy

[Middleton_ITDev]

P.S. The regedit doesnt apply to version "11d"

[itsmeaffinity]

Hi

Yes because you can select the same from backupexec AOFO option in job properties

Thank You

[Middleton_ITDev]

please find attached screen shot of AOFO in version 11... no option to select as per instructions..

cheers

Andy

[itsmeaffinity]

Hi

Middelton to use AOFO feature you will have to see if you are licenses for it because in version 11 AOFO was paid option & if you are licenses for it please go to tools -install licenses & then please enter the license for AOFO & then install it & you will see in job properties the AOFO feature

If you are not license you may think of upgrading your backupexec version or purchasing AOFO as from BE 12.0 and above AOFO is free option

I beleive this information helps you

Thank You

[Middleton_ITDev]

Hi,

ok I understand what you are saying, but "Why have the backups been working since April 2007" without this installed..... and they just throw this error up now..???

Tried to install the AOFO feature from the cd as we have a licence for it, and yep now get this error message about Microsoft .net... suggestion is to upgrade to 11d 7170 which we have tried on one of the servers..

back in a mo......

cheers

Andy

[itsmeaffinity]

Hi

That is great news as you have license for AOFO so please go to tools-install license key & enter the AOFO license key & then provide the installable which you have downloaded for 11d 7170 & then should work fine

Also what this line means yep now get this error message about Microsoft .net... suggestion is to upgrade to 11d 7170 which we have tried on one of the servers..

We have tried on one of the server means this server were you are getting error messages is not on BE 11d 7170 do you mean to say that ?

Thank You