03-14-2011 03:33 AM
I have installed the above product on a windows sbs 2003 server after intial installation the devices are visible but on restrat the devices disappear and i am unable to bring them back even with a reload any suggestions?
03-14-2011 03:35 AM
Are you asking about any tape drives/ robotic libraries?
Thanks...
03-14-2011 03:36 AM
Do you see the device in the Windows Device Manager ?
BE will not be able to detect the device if your OS is not able to detect it.
03-14-2011 03:44 AM
the tape drive and the external hard drive disappear
03-14-2011 03:45 AM
The tape drive and external hard drive appear in the os device manager
03-14-2011 03:48 AM
Is your RSM service stopped and disabled?
If you run device confgiguration wizard from BE, is it showing the tape drive?
Regards...
03-14-2011 03:49 AM
Even running the device wizard does not show the tape streamer
03-14-2011 03:53 AM
Make sure the BE Device and Media service is configured with Domain Admin Account.
03-14-2011 03:54 AM
They are
03-14-2011 03:58 AM
What about RSM service?
It shoule be stopped and disabled. Otherwise it will take control on secondary stoage devices like tape drives and BE will find difficulties in recognizing those.
Regards...
03-17-2011 02:17 AM
Where do i find this as i don't see it in the services?
03-17-2011 02:23 AM
Search for "Removable Storage" service