03-09-2011 02:35 AM
Hello,
Since last week I have an error when the Full backup is working. The backup failed with error E00084C7, the fail appears when he verify the backup. I don't know if it's the backup or the verify who are the problem.
This is the error that I receive by email :
(Server: "backup") (Job: "Weekly Full Backup") Weekly Full Backup -- The job failed with the following error: A tape read/write error has occurred. This is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues.
Last week the slot which have problem was slot 5 and today it's the slot 8. I cleaned up all the tapes drive but I have always the same error.
Is my tape drive broken, can I fix this problem?
Kind regards.
03-09-2011 03:07 AM
Hi,
You'd need to replace the drive if it's broken and then that would sort it out.
What is the make of the device? If HP, get hold of HP Library & Tape Tools and run the diagnostics to rule out hardware errors.
You can also go into your Media tab in BE, and check those tapes for excessive errors. If possible, also try with a new tape and see if the error persists...
Thanks!
03-09-2011 04:22 AM
Thank you for your answer.
All tapes were changed with new tapes but the error persists.
It's a Terra device. I will check if I can run a diag on the device.
Thanks
03-09-2011 05:06 AM
Have you tried to run the same job on a B2D folder to isolate the tape issue?
03-09-2011 05:30 AM
You can also use NTBackup to verify the tape drive fumctionality.(If diagnostic tools from vendor are not available with you)
Regards..
03-09-2011 11:46 PM
(Server: "backup") (Job: "Weekly Full Backup") Weekly Full Backup -- The job failed with the following error: A tape read/write error has occurred. This is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues.
this can be a issue with the tape drive. what does the diagnostic logs say?
thanks
03-10-2011 02:07 AM
What do you need in the diagnostic file, they are so many information...
In event viewer I have :
event id 33152
adamm mover error : read failure!
Error = ERROR_CRC
Drive = "HP1'
Media = "LTO0008"
Do you want that I add the log file?
Kind regards.
03-10-2011 03:48 AM
Hi David,
Have you selected write test while doing the diagnostic tests? If selectes what was the result of that test?
Regards..
03-10-2011 04:24 AM
...at first read, that looks like an error with the tape, but you need to run a diagnostic check on your hardware to rule that out.
03-10-2011 04:49 AM
Try a test backup on a B2D folder to isolate the TAPE issue...