07-20-2010 12:33 AM
Solved! Go to Solution.
07-20-2010 07:11 AM
Grrrrrrrrrrrrrrrr this makes me V angry. I contacted support and they say that the wait time is around an hour! So I put the phone down, didn't want to be stuck on hold for another hour - what is going on when you have to wait an hour.
I start trawling the support pages again and find http://support.veritas.com/docs/355643 So having spent 1hr 53 minutes with someone yesterday doing numerous checks including installing another version of .Net it turns out there is .Net 3.5 on the install DVD - my question now is why didn't that get picked up by the pre install checks after all its just a version check - if its not on - install it with a link to the location on the DVD.
The exact problem, with a solution, why oh why support didn't pick that up when I contacted them yesterday is shocking - I am not impressed symantec.
07-20-2010 02:43 AM
07-20-2010 07:11 AM
Grrrrrrrrrrrrrrrr this makes me V angry. I contacted support and they say that the wait time is around an hour! So I put the phone down, didn't want to be stuck on hold for another hour - what is going on when you have to wait an hour.
I start trawling the support pages again and find http://support.veritas.com/docs/355643 So having spent 1hr 53 minutes with someone yesterday doing numerous checks including installing another version of .Net it turns out there is .Net 3.5 on the install DVD - my question now is why didn't that get picked up by the pre install checks after all its just a version check - if its not on - install it with a link to the location on the DVD.
The exact problem, with a solution, why oh why support didn't pick that up when I contacted them yesterday is shocking - I am not impressed symantec.
11-08-2010 09:46 AM
I know you had to suffer throught the long support and finding it yourself..but your efforts saved me all the same time!
11-08-2010 09:56 AM
I'm also curious to why the prequisite check does not catch this and let you know?