Backup Exec 2012 Not showing Updates in Live Update

[TimPoulter]

So I see that SP4 has been released for Backup Exec 2012, but when I run Liveupdate from within BE it says that the product is upto date

When I search for some answers I have tried this but it did not work

Please try the following ~

- Uregister Backup Exec with LiveUpdate:
%Program Files%\Symantec\Backup Exec>BEUpdateOps.exe /RemoveBE (This is safer as it may be that the customer has other Symantec products using LU)
- Re-register Backup Exec with LiveUpdate as follows:
%Program Files%\Symantec\Backup Exec>BEUpdateOps.exe /AddBE /OptOut
- Run LiveUpdate again & see if you can install SP1.
- If you get the message that SP1 needs to be installed (when it is already installed), uninstall all hotfixes & SP1 from control panel.
- Rerun LiveUpdate & pls check.

Any other idea?  I know I can manually download it but just wondering why this is happening

This happens across multiple clients with both 2012 SP2 and 2012 SP3

[lmosla]

Disable any antivirus software and try again.

Make sure there arent any firewalls blocking live updates from running

[Larry_Fine]

Sometimes I see that patches are released to a limited (manual download) audience for a bit before they go widespread with LiveUpdate.  But it would be nice if this was documented in the tech notes.

[pkh]

SP4 was just released not too long ago.  It will take a while for it to appear on LU.  In the meantime, you can download it manually and install it.

http://www.symantec.com/docs/TECH212772

[Colin_Weaver]

As far as I know all BE patches will now have a delay betwen technote based manual download availability and appearing on LiveUpdate - as such you should now take this as the norm and not an exception.

Currently LiveUpdate in BE 2012 does provide an alert (actually a message in the LiveUpdate available downloads list) stating that SP4 is coming soon (I actually saw it yesterday on a test box). However if you acknowledge this alert you will see nothing until we actually provide SP4 on LiveUpdate.

[TimPoulter]

I did not know about the delay between release and it appering on live update.

I will just do it manually for now.

Ususally how long is that delay off hand?