11-19-2014 01:32 AM
We have VM Server with AD 2008 R2 VM and Exchange 2010 with Win 2008 R2 Enterprise. We use Symantec Backup 2014 V-Ray with recent purchase installed in AD 2008 R2 VM to make backup of Exchange VM to one NAS. Exchange VM backup is completed successfuly. When try to restore individual mail items from that backup, it show "The job failed with the following error: Cannot open one or more mail messages because of unknown Exchange Web Service errors." How to solve it? Thanks.
Solved! Go to Solution.
11-19-2014 01:56 AM
Did you install the Exchange 2010 management tools on the BE server ?
Does the BE service account has an unique mailbox ?
11-19-2014 01:56 AM
Did you install the Exchange 2010 management tools on the BE server ?
Does the BE service account has an unique mailbox ?
11-19-2014 05:52 AM
Hi C00l,
Thanks for your reply. I think 2010 management tools have not installed on the BE server. Is options select when install BE. That mean BE service account need to add in Exchange cmdlet?
Regards,
YM
11-19-2014 07:14 AM
11-19-2014 04:43 PM
hi pkh,
Thanks for your reply. Is also concern if enable GRT backup?
Regards,
YM
11-19-2014 05:35 PM
Whether you enable GRT is optional.
11-19-2014 11:18 PM
hi pkh,
I have installed tools in media server, command typed (it shows administrator already exist in Exchange shell) and restart backup exec service but still can't.
Regards,
YM
11-20-2014 12:49 AM
11-20-2014 01:52 AM
Was the Exchange VM backed up as a virtual machine using the VMware agent or as a physical machine using the RAWS agent ?
If the latter, are all roles on a single Exchange server ?
11-20-2014 06:21 PM
Thanks for your reply. License we use V-Ray edition. All roles are in one Exchange Server. Backup method select VM Server->Edit>only select Exchange VM and opinions "Enable GRT for Microsoft Exchange mailboxes database and items on virtual machine"
I have enable Symantec debug but dont know where the problem is.
Job Monitor log show:
Job ended: Thursday, November 20, 2014 at 5:56:09 PM
Completed status: Failed
Final error: 0xe00003bf - Cannot open one or more mail messages because of unknown Exchange Web Service errors. Review the job log for more information.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-959
11-20-2014 06:48 PM
Try the solution in this document
http://www.symantec.com/docs/TECH190749
11-21-2014 06:49 PM
Still can't.
In EWS log, I have found that:
[10a4] 11/22/14 10:40:43 Exception in FindFolder The server to which the application is connected cannot impersonate the requested user due to insufficient permission.
[10a4] 11/22/14 10:40:43 ---EWSStore::OpenFolder---
[10a4] 11/22/14 10:40:43 Exception in FindFolder The server to which the application is connected cannot impersonate the requested user due to insufficient permission.
[10a4] 11/22/14 10:40:43 ---EWSStore::TestEntryId---
[10a4] 11/22/14 10:40:43 ---EWSStore::OpenFolder---
http://www.symantec.com/business/support/index?page=content&id=TECH212113
I have typed before.
11-21-2014 09:39 PM
Well, EWS is still reporting insufficient permissions. Run the following command via powershell on the Exchange server:-
test-webservicesconnectivity -MailboxCredential $(get-credential) -TrustAnySSLCertificate | FL
Enter the BE credentials and check if there are any failures or not. This is test the EWS connectivity outside of BE.
Lastly, verify the steps as per http://www.symantec.com/business/support/index?page=content&id=TECH168297
11-24-2014 12:24 AM
Thanks for your help!! (pkh,ZeRoC00L,VJware)
The problem I found is backup exec logon account and its mailbox should exist in current Exchange Server 2010. I create 'backup' account for assigning administrators group and mailbox organization group, creating its mailbox and then backup exec account use 'backup' account to authorize Exchange VM and become successful.