Backup Exec Dedupe Assessment Tool Taking Too Long

[Jeff_Foglietta]

All,

I've got a customer running the BE Dedupe Assessment Tool and there appears to be a problem. The process has been running for a very long time and seems to be hung up. The progress bar shows 86% done, running for 18 + hours and time remaining of -11 + hours.. It's been at this point for quite a while. See attached screenshot.

The assessment is being done for 5 servers. All credentials are correct.

Any ideas???

Thanks in advance

[VJware]

This pdf contains info on how to enable debugging which you can email to a specific team for assistance. May this help ~ https://www-secure.symantec.com/connect/sites/default/files/BE_Deduplication%20Assessment%20Tool_Troubleshooting_Doc_12-12.pdf