Backup Exec Device & Media Server fails to start

[The-ISS]

Hi.

I hav a HP ML350 G6 running Windows 2008 SP2 64bit and Backup Exec 12.5 sp4. This setup has been running fine for almost 2 years until a few days ago the Device & Media Service failed with the following error:

Faulting application pvlsvr.exe, version 12.5.2213.185, time stamp 0x4d5ab1af, faulting module pvlsvr.exe, version 12.5.2213.185, time stamp 0x4d5ab1af, exception code 0xc0000409, fault offset 0x0000000000190ab9, process id 0x140c, application start time 0x01cdab236232f1c7.

I have tried all kinds of solutions but none have fixed the problem.

When I start the service I get ca. 40 lines in the Alert window in the BE Administrator stating that HP System Management Homepage Win32 service started successfully.

Here is the debug log when I start the service:

***************************************************************************
*****                  SGMon log for \\FS1                            *****
***************************************************************************
PVLSVR:   [10.15.12 22:21:12] [0000]     BECryptoInit: Initialized locks for SSL callbacks
PVLSVR:   [10.15.12 22:21:12] [0000]     BECryptoInit: BECrypto non-FIPS mode successfully enabled.
PVLSVR:   [10.15.12 22:21:12] [0000]     Got current SID: 'S-1-5-21-3189506686-1105135570-2446748785-1607'.
PVLSVR:   [10.15.12 22:21:12] [0000]     Checking for local system account.
PVLSVR:   [10.15.12 22:21:12] [0000]     Got local system SID: 'S-1-5-18'.
PVLSVR:   [10.15.12 22:21:12] [0000]     Not running as local system account.
PVLSVR:   [10.15.12 22:21:12] [0000]     Checking for specific required rights.
PVLSVR:   [10.15.12 22:21:12] [0000]      Checking for 'Backup Files and Directories' privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       LookupPrivilegeValue( ) found privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       Privilege is enabled.
PVLSVR:   [10.15.12 22:21:12] [0000]      Checking for 'Restore Files and Directories' privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       LookupPrivilegeValue( ) found privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       Privilege is enabled.
PVLSVR:   [10.15.12 22:21:12] [0000]      Checking for 'Create a Token Object' privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       LookupPrivilegeValue( ) found privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       Privilege is enabled.
PVLSVR:   [10.15.12 22:21:12] [0000]      Checking for 'Manage Auditing and Security Log' privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       LookupPrivilegeValue( ) found privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       Privilege is enabled.
PVLSVR:   [10.15.12 22:21:12] [0000]      Checking for 'Take ownership of files and other objects' privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       LookupPrivilegeValue( ) found privilege.
PVLSVR:   [10.15.12 22:21:12] [0000]       Privilege is enabled.
PVLSVR:   [10.15.12 22:21:12] [0000]      Not checking for 'Act as part of the operating system' privilege as it is not needed for this environment.
BENGINE:  [10.15.12 22:21:12] [0000]     [5328] 10/15/12 22:21:12 DeviceManager: dismount event fired
BENGINE:  [10.15.12 22:21:12] [0000]     [5328] 10/15/12 22:21:12 DeviceManager: processing pending requests
BENGINE:  [10.15.12 22:21:12] [0000]     [5328] 10/15/12 22:21:12 DeviceManager: going to sleep for 900000 msecs
PVLSVR:   [10.15.12 22:21:12] [0000]     [5412] 10/15/12 22:21:12 "Cluster" key does not appear to be present in the registry
PVLSVR:   [10.15.12 22:21:12] [0000]     [5412] 10/15/12 22:21:12 Failed to open Microsoft cluster ()
PVLSVR:   [10.15.12 22:21:12] [0000]     [5412] 10/15/12 22:21:12 VCS cluster keys do not appear to be present in the registry
PVLSVR:   [10.15.12 22:21:12] [0000]     [5412] 10/15/12 22:21:12 Failed to open VCS cluster ()
PVLSVR:   [10.15.12 22:21:12] [0000]     [2216] 10/15/12 22:21:12.472 DriverConnect_ = DRIVER=SQL Server;SERVER=FS1\BkupExec;DATABASE=BEDB;App=BEWS PVL"
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'Client_PKEY'. Cannot insert duplicate key in object 'dbo.Client'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO Client ( ClientID, ClientGuid, ClientState, ClientFlags, ClientType, ClientName, ClientPassword, CreationDateTime ) VALUES ( ?, ?, 3, 0, 0, ?, NULL, GETUTCDATE() ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'Client_PKEY'. Cannot insert duplicate key in object 'dbo.Client'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO Client ( ClientID, ClientGuid, ClientState, ClientFlags, ClientType, ClientName, ClientPassword, CreationDateTime ) VALUES ( ?, ?, 3, 0, 0, ?, NULL, GETUTCDATE() ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MediaSet_PKEY'. Cannot insert duplicate key in object 'dbo.MediaSet'.
PVLSVR:   [10.15.12 22:21:13] [0000]     [2216] 10/15/12 22:21:13.486 INSERT INTO MediaSet ( MediaSetID, MediaSetGuid, MediaSetState, MediaSetFlags, MediaSetType, MediaSetName, CreationDateTime, ClientID, ClientFlags, RetentionPeriodHours, AppendPeriodHours, OffsitePeriodHours, MediaOverwriteFlags, MediaRecycleFlags )VALUES ( ?, ?, 3, 0, 0, ?, GETUTCDATE(), ?, 0, ?, ?, 0, 0, 0 ) ;
BESERVER: [10.15.12 22:21:14] [0000]     [2612] 10/15/12 22:21:13 "Cluster" key does not appear to be present in the registry
BESERVER: [10.15.12 22:21:14] [0000]     [2612] 10/15/12 22:21:13 Failed to open Microsoft cluster ()
BESERVER: [10.15.12 22:21:14] [0000]     [2612] 10/15/12 22:21:13 VCS cluster keys do not appear to be present in the registry
BESERVER: [10.15.12 22:21:14] [0000]     [2612] 10/15/12 22:21:13 Failed to open VCS cluster ()
PVLSVR:   [10.15.12 22:21:15] [0000]     [2524] 10/15/12 22:21:15.124 PvlDevice::ReadDeviceScsiInquiryInfo()

            0002:0000:0000:0000  "IBM     HH LTO Gen 3    93G1", "\\.\Tape0"
PVLSVR:   [10.15.12 22:21:15] [0000]     [2216] 10/15/12 22:21:15.124 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'DriveType_PKEY'. Cannot insert duplicate key in object 'dbo.DriveType'.
PVLSVR:   [10.15.12 22:21:15] [0000]     [2216] 10/15/12 22:21:15.124 INSERT INTO DriveType ( DriveTypeKey, DriveTypeName, MediaType, PreferredBlockSize, PreferredBufferSize, PreferredBufferCount, PreferredHighWaterCount, DriveTypeFeatures, MeanTimeBetweenFailure, HeadLifeHours, CleanElapsedHours, CleanInUseHours, CleanWriteReadBytes, CleanWriteReadSoftErrors ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? ) ;
PVLSVR:   [10.15.12 22:21:15] [0000]     [2216] 10/15/12 22:21:15.124 23000 - [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'MachineDevice_PKEY'. Cannot insert duplicate key in object 'dbo.MachineDevice'.
PVLSVR:   [10.15.12 22:21:15] [0000]     [2216] 10/15/12 22:21:15.124 INSERT INTO MachineDevice ( MachineID, ScsiPort, ScsiBus, ScsiTarget, ScsiLun, MachineDeviceID, MachineDeviceType, MachineDeviceState, MachineDeviceFlags, MachineDevicePrimaryName, MachineDeviceSecondaryName, MachineDevicePrimaryInquiry, MachineDeviceSecondaryInquiry, MachineDeviceSerialNumber ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? ) ;
PVLSVR:   [10.15.12 22:21:15] [0000]     [2524] 10/15/12 22:21:15.140 PvlDevice::ReadDeviceScsiInquiryInfo()

            9999:0016:0002:0000  "VERITAS Backup To Disk  1.00", "\\.\Bkup2Dsk"

Any idea what might be the problem?

Best regards, Ingi.

[theOnkar]

Hello,

Check if there is any tape stuck in the drive. If so, remove the tape.

Try again.

Check the Even Viewer for Application events and reply the event.

[The-ISS]

Hi.

There is no tape in the drive. I ran a test on the drive earlier today using IBM tape diagnostics. All tests passed.

Application Log Error:

Faulting application pvlsvr.exe, version 12.5.2213.185, time stamp 0x4d5ab1af, faulting module pvlsvr.exe, version 12.5.2213.185, time stamp 0x4d5ab1af, exception code 0xc0000409, fault offset 0x0000000000190ab9, process id 0xb8c, application start time 0x01cdab299259c34f.

The error appears first ca. 3 minutes after the server lost network connectivity few days ago.

Found this warning from SQL Browser:

The configuration of the AdminConnection\TCP protocol in the SQL instance BKUPEXEC is not valid.

Regards, Ingi.

[pkh]

Go to the BE installation directory and use BEUtility to repair the BEDB.