04-12-2012 10:51 AM
I have tried restarting the services and trying to install each of the 2 updates by itself and they still fail, shown in the picture below.
The following log file is listed below.
C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\bkupinst.htm
04-12-2012,12:40:04 : Entering PatchSetup.exe
04-12-2012,12:40:04 : Command Line: /NAME:Hotfix 180429 /UI:NONE
04-12-2012,12:40:04 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : WARNING: Backup Exec application has been terminated by this patch.
04-12-2012,12:40:05 : Executing GetPatchInfo.
04-12-2012,12:40:05 : Failed to retrieve Post Update Command string from .\PatchInfo.ini.
04-12-2012,12:40:05 : Failed to retrieve Cache Installer string from .\PatchInfo.ini.
04-12-2012,12:40:05 : Done with BE_CacheInstaller.
04-12-2012,12:40:06 : m_bUseNativeClient = 1
04-12-2012,12:40:06 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:40:06 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:40:06 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{24654BC5-3CF7-4BE8-814A-A3429DBC8881}', 11, 1, GETUTCDATE(), 'LCIA\administrator', 'Starting installation of HF 180429')
04-12-2012,12:41:07 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. D:\BE2010R3 Install\BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
04-12-2012,12:41:08 : m_bUseNativeClient = 1
04-12-2012,12:41:08 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:41:08 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:41:08 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{24654BC5-3CF7-4BE8-814A-A3429DBC8881}', 11, 4, GETUTCDATE(), 'LCIA\administrator', 'Error: Installation of HF 180429 has failed.')
04-12-2012,12:41:08 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
04-12-2012,12:41:08 : Checking to see if any remote agents that publish to this media server need to be updated.
04-12-2012,12:41:08 : Executing beupdateops
04-12-2012,12:41:08 : Exiting PatchSetup.exe
04-12-2012,12:41:13 : Entering PatchSetup.exe
04-12-2012,12:41:13 : Command Line: /NAME:Hotfix 176937 /UI:NONE
04-12-2012,12:41:13 : Executing GetPatchInfo.
04-12-2012,12:41:13 : Failed to retrieve Post Update Command string from .\PatchInfo.ini.
04-12-2012,12:41:13 : Failed to retrieve Cache Installer string from .\PatchInfo.ini.
04-12-2012,12:41:13 : Done with BE_CacheInstaller.
04-12-2012,12:41:13 : m_bUseNativeClient = 1
04-12-2012,12:41:13 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:41:13 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:41:13 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{85E75C99-8C35-4E57-94F2-C6C8FC76E94B}', 11, 1, GETUTCDATE(), 'LCIA\administrator', 'Starting installation of HF 176937')
04-12-2012,12:42:13 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. D:\BE2010R3 Install\BE\WinNT\Install\BE32\Install\Media\Symantec Backup Exec for Windows Servers.msi
04-12-2012,12:42:13 : m_bUseNativeClient = 1
04-12-2012,12:42:13 : SQL_SetAuditTableHFInfo: LCDC
04-12-2012,12:42:13 : DRIVER={SQL Native Client};SERVER=LCDC;Trusted_Connection=Yes;DATABASE=BEDB
04-12-2012,12:42:13 : SQL_ExecuteSQL rc=0 stzSQLCmd=INSERT INTO BELog (ObjectID, ParentID, OperationID, TimeStamp, Username, Message) VALUES ('{85E75C99-8C35-4E57-94F2-C6C8FC76E94B}', 11, 4, GETUTCDATE(), 'LCIA\administrator', 'Error: Installation of HF 176937 has failed.')
04-12-2012,12:42:13 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
04-12-2012,12:42:13 : Checking to see if any remote agents that publish to this media server need to be updated.
04-12-2012,12:42:13 : Executing beupdateops
04-12-2012,12:42:13 : Exiting PatchSetup.exe
04-12-2012 08:45 PM
Is service pack 2 installed ?
Try to extract the patch manually and check if .\PatchInfo.ini is accessible.
http://www.symantec.com/docs/TECH129500
Hope this helps.
04-13-2012 10:38 AM
Service Pack 2 is Installed
04-13-2012 10:41 AM
The first step on that link just takes me to a search page
04-13-2012 11:01 AM
04-13-2012 11:25 AM
Is this a Server 2008 machine?
I had similar symptoms that were resolved by opening BE as Administrator.
Close out of BE. On the desktop, Right-Click on the Backup Exec shortcut and select, "Run as Administrator"
Hope this helps.
04-13-2012 12:41 PM
Server 2003 Standard SP2
Tried to run BE as Admin and failed again.
04-14-2012 11:12 AM
Same problem on Win2008x64 SV, but only with HF 176937.
BE 2010 R3, SP2
I've tried to run as administrator, extract the patch (PatchInfo.ini seems to be OK).
Can I do something more?
04-14-2012 01:05 PM
...if you have an AV running, disable it and try the installation again.
04-14-2012 01:42 PM
Microsoft FEP real-time protection disabled and still no luck :( installation is almost complete and suddenly starts to rollback everything...
04-15-2012 03:56 PM
Uninstall the LiveUpdate through the Control Panel > Add or Remove Programs (or Programs and Features) reboot the server and Try Reinstall LiveUpdate.
Download LUSETUP.exe from below link
IF LiveUpdate fails with error - LU1805: LiveUpdate was unable to find any products to Update refer below link.
Article URL http://www.symantec.com/docs/TECH66265
04-16-2012 02:57 AM
Currently I have installed LU 3.3. After reading this article: http://www.symantec.com/business/support/index?page=content&id=TECH66265 I understand that I should download and install the same version (3.3, not 3.5)?
04-16-2012 06:14 AM
I uninstalled LU 3.3... will wait to reboot at the end of the day and then give this another shot.
04-17-2012 07:01 AM
Installed LU 3.3 again and ran the live updates.. They failed again.
04-17-2012 07:21 AM
Hi,
3. things to try here:
1. Open up BEutility and run the BEDB repair, just in case there is some sort of corruption that might be causing this.
2. Repair BE using Add/Remove Programs. Check if this resolves it.
3. Open up a command prompt, and type: beupdateops.exe -optout. This will unregister BE with LU. Then type: beupdateops.exe -addBE. This will reregister BE with LU. Try running it again.
Thanks!
04-17-2012 10:44 PM
You may also try changing the path for patch download for Live upate :
http://www.symantec.com/docs/TECH87960 (When running LiveUpdate, any large updates fail to download and install)
Hope this helps.
04-18-2012 12:15 AM
@CraigV:
1. Is it safe for my DB?
2. I prefer try this one as the last option because I have installed BE on two host (Hyper-V failover cluster) and I don't want to mess something...
3. I have error: "Windows cannot find 'beupdateops.exe', Mare sure you typed name correctly..."
@Riyaj S:
It can't be this because I try to run already downloaded and extracted patch.
04-18-2012 01:01 AM
Hi,
1. Yes it is. It's simply a repair of the BEDB...it doesn't change anything in it, doesn't delete anything in it. I've done it plenty of times without an issue.
2. You shouldn't mess anything up; again, it's simply a repair of the installation. But don't do it if you don't feel comfortable.
3. Check the TN which will detail the specific switches you can use. Do a search for beupdateops.exe and you should find it, as it is installed by default.
http://www.symantec.com/business/support/index?page=content&id=TECH60721
Thanks!
04-18-2012 06:45 AM
#1 didn't work
#2 Failed to repair backup exec
04-18-2012 06:47 AM
#3 comes back and says beupdateops.exe is not recognized as an internal or external command.