Backup Exec server 2012, drive is showing as offline

[NBU_13]

Hi,

Backup exec Media server  2012,

Tape library with 1 drive and 8 slots, today backup exec server was rebooted, after server came online, the drive is showing as offline, If I make online, it again went to offline,

anyone help me on this please.

[lmosla · Accepted solution]

Hello,

Make sure there is not any media in the library.

Do a full power cycle 

1. Power Off the Server completely 

2. Power off the Tape Drive then 

3. Power on the Tape Drive  wait till it is at a 'Ready' State then

4. Power on the Server

[Kunal_Mudliyar1]

Can you see this tape drive in the device manager?

[Donald_Eady]

Additionally if your able to view the problematic drive in the device manager verify that it is still running the SYMC drivers... 

Tapeinst.exe

http://www.symantec.com/docs/HOWTO22788

Edit.. 

Quick question ... why was the media server rebooted?? were you having issues with the library/drive prior to this ??

Edit#2

Lenora may have hit it earlier in suggesting that you verify the drive is empty ... Please view the following doc 

http://www.symantec.com/docs/TECH23177

[NBU_13]

Hi Imosla,

I followed your steps, now its fine...

Thank you.