11-11-2011 03:53 AM
Good Day ,
Now more than one week the backup is not working , when the backup is started stay que
queued I don't know why
can somone help me ?
Many Thanks
Solved! Go to Solution.
11-14-2011 03:47 AM
...so running the backup to disk has eliminated BE out of the equation, leaving only the drive, SCSI card and SCSI cable.
As I mentioned above your post...get hold of the HP LTT utility and run it against the drive. This rules out hardware issues!
Make sure you're using the Symantec drivers for your tape drive too...
11-11-2011 04:00 AM
Hi,
first thing to do is to right-click your job and make sure that there are no pending alerts. If there are, check what they say...it's a good indication of your issue.
If you are unsure, post back here with the details.
Thanks!
11-11-2011 04:30 AM
thank you
no I don't have pending alerts , when I start the job of backup stay queued all time so i must stoped manualy
Have you an idea ?
many Thanks
11-11-2011 04:31 AM
Also check the destination where you are taking the backups. If the backups are going to tapes and check if the same backups are working fine with backup to disk or not....
Thanks,
-Sush...
11-11-2011 04:52 AM
...is your drive online? Do you have scratch media available?
11-11-2011 06:30 AM
the drive is online , the trial is working fine but stay the same problem ? and the hardware status is IDLE
thank you
11-11-2011 06:38 AM
Try to create a new backup job and select some different resource for backps and see if it works. This will isolate the issue if it is about the resource selected for backups.
Thanks,
-Sush...
11-13-2011 04:43 AM
...what OS are you using? If Windows Server 2003 turn off the Removable Storage Manager service as this conflicts with BE. Once done, restart the BE services.
Do you also perhaps have another backup application installed that could be hogging the tape drive?
11-13-2011 06:22 AM
yes I have windows 2003 server , I stoped the service Removable Storage Manager service and I restart all BE services and I creat new job I select peripheral HP1 but the backup stay queued ????
I tested the backup to disk is working well but to tape is not working stay queued
one question is not probleme of space in tapes , me i do backup daily form monday to sunday ???
have any idea
many thanks
11-13-2011 05:11 PM
Check the Alerts tab and see whether there is any outstanding alerts to respond to?
11-13-2011 10:32 PM
...OK, so if you are happy with the space on your tapes, download HP's Library and Tape Tools. Get the 1 with the integrated firmware package. Install it, flash the firmware on your drive, and run the diagnostic checks to rule out hardware failure.
You need to stop the BE services before doing the tests or firmware upgrade.
Thanks!
11-14-2011 03:01 AM
realy the problem is in the peripheral becaus in the disque is ok now when i restart the tape machine give one erreur in The drive hardware is offline I put online put after few second give me same error
please i have big probleme can you help me to know whay i can't do the backup in tape
Many Thanks
11-14-2011 03:47 AM
...so running the backup to disk has eliminated BE out of the equation, leaving only the drive, SCSI card and SCSI cable.
As I mentioned above your post...get hold of the HP LTT utility and run it against the drive. This rules out hardware issues!
Make sure you're using the Symantec drivers for your tape drive too...
11-14-2011 04:05 AM
Hi
Following steps check
1.drive is online/offline and symantec tap drive installation
2.server drive connetion check also checkSCSI card and SCSI cable.
3.if connetcion is ok one time you restart your server and drive.
regards
Ilango,R