Hi,
To use any agents, you need a license key. That means SQL, Lotus Notes, Exchange, Active Directory etc. all need to be licensed.
You can use a trial license for 60 days while you apply for a legal license, so I would suggest the following:
1. Go into your licensing wizard in BEWS, and select the option for Exchange. This will give you a 60-day trial.
2. Contact someone at Symantec to buy, and send you the license key. Once you receive it, put this into BEWS through the licensing wizard again.
The easiest way to verify you have the license installed is to: Help --> About --> License Information. It will show Agent for Microsoft Exchange - Licensed: Yes - Installed: Yes/No.
If No, you don't have a license key, and the next thing to check is the last column stating: Trial. If that shows Day 60 of 60, you won't be able to use the trial anymore...and you will need a proper license key.
Laters!