BackupExecTapeDeviceDriverInstall_277477.exe Fails

[Jonathan_Mergy]

I upgraded our Backup Exec server to build 5520. When I tried to run the Tape Device Driver Install, it failed with a dialog box that says:

"The wizard was interrupted before VERITAS Windows NT and Windows 2000 Device Drivers could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again."

I have run setup several times, with no success. I did not cancel or interrupt the program at any time.

In the event log, it says:

Event Type:Information
Event Source:MsiInstaller
Event Category:None
Event ID:11729
Date:8/11/2005
Time:8:57:32 PM
User:POWIS\admin
Computer:ENGSERVER
Description:
Product: VERITAS Device Driver Install -- Configuration failed.
Data:
0000: 7b 39 34 38 35 35 33 34 {9485534
0008: 31 2d 33 44 37 37 2d 34 1-3D77-4
0010: 43 38 39 2d 38 42 44 34 C89-8BD4
0018: 2d 41 35 41 39 37 43 33 -A5A97C3
0020: 38 32 39 38 46 7d 8298F}


I then tried removing the old VERITAS Device Driver Install using the Control Panel Add/Remove Programs, but this fails with a dialog box that says:

"Fatal error during installation."

I then tried re-installing build 5520, but it fails with a doalog box that says:

"You must reboot this system tocomplete a previous installation of Backup Exec. After rebooting, run the setup program to continue with the installation."

How can I remove the old, damaged Device Driver Install and re-install the latest build?

[Sharvari_Deshmu]

Hello,

Please follow this technote to remove the Veritas drivers:
http://support.veritas.com/docs/243636

Please update the results.


Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Jonathan_Mergy]

I found that document over the weekend and followed the procedure. It did not solve my problem.

When I restart the computer, I get a pop up dialog box that says:

"Please insert the floppy disk labeled "Sonydds" into drive A: and then click OK.

You can also click OK if you want files to be copied from an alternate location, such as a network server or a compact disk."

If I click OK, a windows Explorer comes up in C:\WINNT\System32 with Sonydds.sys displayed.

If I click on Sonydds.sys and click on OK, the window disappears.

When I try to run BackupExecTapeDeviceDriverInstall_277477.exe again, it fails in the same way as before.

What else can I try? Do you know what files are needed and where they are located?

DavidMessage was edited by:
Jonathan Mergy

[Sharvari_Deshmu]

Hello,

Please see the technotes below to resolve the issue:

http://support.veritas.com/docs/273153
http://support.veritas.com/docs/267689


Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Jonathan_Mergy]

I ran the "repair" install as suggested in the first document. After it finished, I ran the device driver install again and it failed in the same way as before.

The device driver install does not write anythng in bkupinst.log.

The repair install wrote 169kb into the log. Here is an excerpt from the log with two error messages:

08-17-2005,13:40:06 : Installing BE database.

08-17-2005,13:40:06 : Executing Attach_BEDB.
08-17-2005,13:40:10 : The SQL server ENGSERVER\BKUPEXEC with service name of MSSQL$BKUPEXEC has been started
08-17-2005,13:40:10 : DRIVER={SQL Server};SERVER=ENGSERVER\BKUPEXEC;Trusted_Connection=Yes
08-17-2005,13:40:10 : Connected to SQL Server.
08-17-2005,13:40:11 : A previous BEDB database was found. Detaching current BEDB database now.
08-17-2005,13:40:11 : ERROR: Could not find database ID 231. Database may not be activated yet or may be in transition.
ALTER DATABASE statement failed.


sql:alter database set offline with rollback immediate


08-17-2005,13:40:11 : WARNING: Failed to take database BEDB offline.
08-17-2005,13:40:11 : The original BEDB database was detached. The new BEDB database will now be attached.
08-17-2005,13:40:11 : Attaching BEDB to SQL Server.
08-17-2005,13:40:11 : EXEC sp_attach_db 'BEDB',@filename1 = N'C:\Program Files\VERITAS\Backup Exec\NT\Data\BEDB_Dat.mdf', @filename2 = N'C:\Program Files\VERITAS\Backup Exec\NT\Data\BEDB_Log.ldf'
08-17-2005,13:40:14 : BEDB has been succesfully attached to SQL Server.
08-17-2005,13:40:14 : Executing BE_SetSQLMaxMemory.

08-17-2005,13:40:14 : Executing SetSQLMaxMemory.
08-17-2005,13:40:14 : DRIVER={SQL Server};SERVER=ENGSERVER\BKUPEXEC;Trusted_Connection=Yes
08-17-2005,13:40:14 : Connected to SQL Server.
08-17-2005,13:40:14 : Setting SQL server max memory to 319 MB
08-17-2005,13:40:15 : SQL Server max memory has been set.
08-17-2005,13:40:15 : Executing BE_BackupDBFiles.

08-17-2005,13:40:15 : DRIVER={SQL Server};SERVER=ENGSERVER\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master
08-17-2005,13:40:17 : Connected to SQL Server for DB location.
08-17-2005,13:40:23 : The SQL server ENGSERVER\BKUPEXEC with service name of MSSQL$BKUPEXEC has been stopped.
08-17-2005,13:40:26 : The SQL server ENGSERVER\BKUPEXEC with service name of MSSQL$BKUPEXEC has been started
08-17-2005,13:40:26 : About to configure BE main module.

08-17-2005,13:40:26 : Executing BEMain_ConfigBEMain. Configuring BE Media Server components.

08-17-2005,13:40:26 : Executing RegCOMServers.

08-17-2005,13:40:27 : Registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll

08-17-2005,13:40:27 : Successful registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll

08-17-2005,13:40:27 : Registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll

08-17-2005,13:40:27 : Successful registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll

08-17-2005,13:40:28 : Registering Dll: C:\Program Files\Common Files\SYSTEM\Ole DB\sqlxmlx.dll

08-17-2005,13:40:28 : Successful registration of C:\Program Files\Common Files\SYSTEM\Ole DB\sqlxmlx.dll

08-17-2005,13:40:28 : Registering Dll: C:\Program Files\Common Files\SYSTEM\Ole DB\sqloledb.dll

08-17-2005,13:40:28 : Successful registration of C:\Program Files\Common Files\SYSTEM\Ole DB\sqloledb.dll

08-17-2005,13:40:28 : Registering Dll: C:\Program Files\Common Files\SYSTEM\Ole DB\oledb32.dll

08-17-2005,13:40:28 : Successful registration of C:\Program Files\Common Files\SYSTEM\Ole DB\oledb32.dll

08-17-2005,13:40:28 : Executing AddBackupOperatorSecurityRights.

08-17-2005,13:40:28 : Executing AddBackupOperatorSecurity.

08-17-2005,13:40:34 : Executing AddBackupOperatorSecurity.

08-17-2005,13:40:38 : Executing BE_PerfSetup.

08-17-2005,13:40:38 : C:\PROGRA~1\VERITAS\BACKUP~1\NT\BEPerfSetup.exe -Refresh C:\WINNT\system32

08-17-2005,13:40:39 : BE main module has been configured successfully.

08-17-2005,13:40:39 : About to configure RA main module.

08-17-2005,13:40:39 : Executing RAMain_ConfigRAMain. Configuring Remote Administrator Console components.

08-17-2005,13:40:39 : Executing RAMain RegisterDlls.

08-17-2005,13:40:39 : ERROR: Failed to load \storex.ocx

08-17-2005,13:40:43 : Registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx

08-17-2005,13:40:43 : Successful registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx

***** END OF EXCERPT *****

What can I try next?

[Deepali_Badave]

Hello,

Are you getting any errors in the application or system event logs?

Refer the following technot eto install the latest drivers.

http://seer.support.veritas.com/docs/278408.htm
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.