02-26-2016 02:23 AM
Hi everyone,
We have set up a new terminal server with the software from NComputing "vSpace Server", based on Windows Server 2008 R2 with Remote Desktop Services role installed and the apropriate RDP licensing. It's a physical machine, not a virtual one.
We have Backup Exec 3600 R2 appliance for backups (Backup Exec 2012 fully patched) and I have set up an ordinary backup job for this server, backup to deduplication storage and duplicate the backup set to a second appliance, located offsite.
There is a scheduled script to logoff all users 15 minutes before the backup job starts at 23:00, to minimise the workload of the server and the open files.
The job runs with the Backup Exec system logon account which is a domain admin account with full access everywhere. No NTFS permissions have been altered.
The job summary is this:
And the selection list is this:
And the job log in TXT is as the following (but the paths which could not be accessed are always different):
Job Log: BEX_CSEEBEX01_12738.xmlJob Log for VSPACE-WS02-Weekly
Completed status: Failed See error(s)
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Job Information
Job server: CSEEBEX01
Job name: VSPACE-WS02-Weekly
Job started: Wednesday, February 24, 2016 at 1:45:57 PM
Job type: Backup
Job Log: BEX_CSEEBEX01_12738.xml
Drive and media mount requested: 2/24/2016 1:46:22 PM
Device and Media Information
Drive and media information from media mount: 2/24/2016 1:46:35 PM
Drive Name: Appliance_Dedupe_CSEEBEX01:2
Device Hostname: VSPACE-WS02
Media Label: OST00000157-413F1020333FB2A8
Media GUID: {323e08e1-2c71-47f3-b195-8c13be7a90bc}
All Media Used
OST00000157-413F1020333FB2A8
OST00000488-413F1020333FB2A8
Job Operation - Backup
Backup Options
Media operation - Append to media, overwrite if no appendable media is available.
Compression Type: Hardware [if available, otherwise none]
Encryption Type: None
WARNING: The option 'Verify after backup completes' was not selected.
Performing a verify operation to make sure that media can be read after the backup has completed is recommended.
Backup Set Retention Period: 4 Weeks.Server - VSPACE-WS02
Snapshot Technology: Started for resource: "\\VSPACE-WS02\C:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - \\VSPACE-WS02\C:
Backup Set Information
Family Name: "Media created 2/24/2016 1:46:00 PM"
Backup of "\\VSPACE-WS02\C:"
Backup set #1 on storage media #1
Backup set description: "VSPACE-WS02-Weekly"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 2/24/2016 at 1:47:08 PM.
Backup Set Detail Information
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files\VideoLAN\VLC\locale\da and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\my-computer\js\nls\nb-no and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\ob-preview and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\tracked-send\images\email\dummy and its subdirectories.
V-79-57344-33928 - Access is denied.
Access denied to directory Program Files (x86)\Autodesk\Content Service\Setup\SetupRes\.
V-79-57344-33928 - Access is denied.
Access denied to directory Program Files (x86)\Common Files\Autodesk Shared\Materials\2013\assetlibrary_base.fbm\Mats\MasonryCMU\mi.phenomenon\.
V-79-57344-33928 - Access is denied.
Access denied to directory ProgramData\Microsoft\Group Policy\History\{05388D5F-67BA-42E3-A09A-E3FA22F8651C}\S-1-5-21-1935338917-3237906842-2753552633-2509\Preferences\StartMenuTaskbar\.
V-79-57344-33928 - Access is denied.
Access denied to directory ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk\Content Service\.
V-79-57344-65033 - Directory not found. Cannot backup directory \ProgramData\RICOH_DRV\PCL6 Driver for Universal Print\agyx8p\Bouras\gui\main and its subdirectories.
Backup completed on 2/24/2016 at 2:03:27 PM.
Backup Set Summary
Backed up 33872 files in 5694 directories.
5 items were skipped.
Processed 24,435,305,229 bytes in 16 minutes and 19 seconds.
Throughput rate: 1428 MB/min
Compression Type: None
Snapshot Technology: Started for resource: "\\VSPACE-WS02\System?State". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "\\?\VOLUME{DB570543-D8BD-11E5-A5F3-806E6F6E6963}" .
The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot technology used by VSS for volume \\?\VOLUME{DB570543-D8BD-11E5-A5F3-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Drive and media mount requested: 2/24/2016 2:04:10 PM
No appendable media could be mounted.
Switching to overwrite operation on scratch media.
Drive and media information from media mount: 2/24/2016 2:04:31 PM
Drive Name: Appliance_Dedupe_CSEEBEX01:2
Device Hostname: VSPACE-WS02
Media Label: OST00000488-413F1020333FB2A8
Media GUID: {b977b1b2-faae-4d55-b7c3-7a33b751e521}
Set Information - \\VSPACE-WS02\System?State
Backup Set Information
Family Name: "Media created 2/24/2016 1:46:00 PM"
Backup of "\\VSPACE-WS02\System?State"
Backup set #1 on storage media #1
Backup set description: "VSPACE-WS02-Weekly"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 2/24/2016 at 2:04:34 PM.
Backup Set Detail Information
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\hardlock.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\temp\{6846b5fa-3410-5b83-c995-1e4f32179257}\aksdf.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\aksclass.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{2c017f34-c3bb-68cb-819b-804ea610f57a}\akshhl32.dll is not present on the snapshot.
Backup completed on 2/24/2016 at 2:37:57 PM.
Backup Set Summary
Backed up 17 System State components
Processed 12,883,397,774 bytes in 33 minutes and 23 seconds.
Throughput rate: 368 MB/min
Compression Type: None
Deduplication Stats::PDDO Stats for (CSEEBEX01): scanned: 36522116 KB, stream rate: 59.13 MB/sec, CR sent: 12474031 KB, dedup: 65.8%, cache hits: 68796 (18.8%)
Job Completion Status
Job ended: Wednesday, February 24, 2016 at 2:38:09 PM
Completed status: Failed
Final error: 0xe000fe09 - The directory is invalid.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-65033
Errors
Click an error below to locate it in the job log
Backup- \\VSPACE-WS02\C:V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files\VideoLAN\VLC\locale\da and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\my-computer\js\nls\nb-no and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\ob-preview and its subdirectories.
V-79-57344-65033 - Directory not found. Cannot backup directory \Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\plugins\tracked-send\images\email\dummy and its subdirectories.
V-79-57344-33928 - Access is denied.
Access denied to directory Program Files (x86)\Autodesk\Content Service\Setup\SetupRes\.
V-79-57344-33928 - Access is denied.
Access denied to directory Program Files (x86)\Common Files\Autodesk Shared\Materials\2013\assetlibrary_base.fbm\Mats\MasonryCMU\mi.phenomenon\.
V-79-57344-33928 - Access is denied.
Access denied to directory ProgramData\Microsoft\Group Policy\History\{05388D5F-67BA-42E3-A09A-E3FA22F8651C}\S-1-5-21-1935338917-3237906842-2753552633-2509\Preferences\StartMenuTaskbar\.
V-79-57344-33928 - Access is denied.
Access denied to directory ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk\Content Service\.
V-79-57344-65033 - Directory not found. Cannot backup directory \ProgramData\RICOH_DRV\PCL6 Driver for Universal Print\agyx8p\Bouras\gui\main and its subdirectories.
Exceptions
Click an exception below to locate it in the job log
Backup- \\VSPACE-WS02\System?StateVSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\hardlock.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\temp\{6846b5fa-3410-5b83-c995-1e4f32179257}\aksdf.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{752b9058-65a4-54bf-3754-645c4a9db368}\aksclass.sys is not present on the snapshot.
VSS Snapshot warning. File c:\windows\system32\driverstore\temp\{2c017f34-c3bb-68cb-819b-804ea610f57a}\akshhl32.dll is not present on the snapshot.
All VSS writers appear to work fine with vssadmin list writers.
Do you have any idea what the problem could be???
Solved! Go to Solution.
02-26-2016 03:00 AM
02-26-2016 02:53 AM
See if this helps you at all:
https://www.veritas.com/support/en_US/article.TECH78384
Thanks!
02-26-2016 03:00 AM
02-26-2016 03:23 AM
100% sure??? I cannot imagine temp files beeing created in these folders during backup, while all user activity is stopped by logging off (not disconecting) all users...
02-26-2016 03:25 AM
The problem is not the selection list of the job. Have a look at screenshot of the selection list in the main post.
02-26-2016 05:37 PM
Isn't this a temp file?
File c:\windows\temp\{6846b5fa-3410-5b83-c995-1e4f32179257}\aksdf.sys is not present on the snapshot.
All the files listed could be orphaned entries in the registry left over from some work