07-24-2014 12:32 AM
Hi All,
"OK - that does mean my extra comment does not apply to your 1024 byte problem.
FYI - a Level 1 Incremental against NDMP option on a NetApp is equivalent to a Differential in terms of a standard Windows backup."
I am not sure if that holds any relevance to me resoling my issue. We are using BEXEC 2010 R3.
This issue has gone on for about a year + and I would be grateful for a resolution if possible.
07-24-2014 01:19 AM
If the issue has gone on for about a year - did you ever log a formal support case?
If you didn't and this is some kind of software defect then you may have missed the boat as any new identifed issues with BE 2010 R3 are likely to be checked if working in the latest version and if they don't work in the latest version then any product changes may only be made in the newer version (depending on the nature of the problem). BE 2010 R3 is now 2 versiopns out of date and also goes officially into partial support very soon
As such to get a solution you may need to test with BE 2014 (assuming the version of OnTap is still on the HCL) and then if still an issue log a formal support case for us to do a thorough inverstigation
07-24-2014 02:15 AM
The version we have running is R3. Is it wise to upgrade to R4 or is there a newer version than that now?
07-24-2014 03:12 AM
Post BE 2010 R3, there is BE 2012 and now BE 2014. Here are the links to the HCLs - http://www.symantec.com/business/support/index?page=content&id=TECH205797
07-24-2014 10:49 PM
Chaps,
07-24-2014 10:57 PM
LiveUpdate will allow one to just apply hotfixes/service packs. It will not do a major version upgrade.
I would recommend to first apply SP4 which is the most recent service pack for your version of BE.
You can then perform a direct upgrade to BE 2014.
BE 2014 can either be downloaded from the Fileconnect portal or from http://www.symantec.com/products-solutions/families/trialware-popup.jsp?fid=backup-exec
Licensing depends upon your maintenance support contract. I would recommend to contact Licensing to get details on the upgrade's pricing factor.
07-24-2014 11:18 PM
Upgrading to SP4 wont cost me anything?
07-24-2014 11:21 PM
Actually I just went to Toolx > Licensing and Maintenance Contract Information > Maintenance Contract Information and it says:
07-25-2014 12:38 AM
07-25-2014 12:42 AM
07-25-2014 01:04 AM
BE 2014 is the latest version and recommended peratice if you are on BE 2010 R3 or ealier is do not upgrade to BE 2012 but go to BE 2014 and skip the 2012 version.
Service packs are not chargeable and in fact the term "upgrade" is not usually used when talking about either Hotfixes or Service packs where the term "patch" is more appropriate
The term "upgrade" is usually used for a complete version change and as previously mentioned complete version changes are not performed via LiveUpdate (the message you see in Live Update regarding BE 2012 is a marketting tool to make you aware that it is available)
Whether or not an upgrade (complete version change) to a new version has a cost is usually down to the state of your maintenance agreement (at the time the next version was released). Also, whether or not the BE Console actually knows the real state of your maintenance agreement does kind of depend on whether you ever entered the maintenance details/license into the BE software. As you can run BE without enabling the maintenance details the status you quoted may be invalid - although I suspect you do not have maintenance due to both the old version you currentl run (especially as the issue started in BE 2010 R2), and your own awareneess of the agreement being based on the console information and not on paperwork
Unfortunately it is therefore likely that you do not have a support agreement either and as your issue does not seem to have been specifically seen by any non-Symanetc forum posters and Symantec are also not specifically aware of your issue does leave you with a bit of a problem as these community forums are really here to provide solutions based on experience where troubleshooting new technical issues does need a formal support case.
08-15-2014 01:38 AM
Hey Colin,
08-15-2014 01:52 AM
Ther were some offers that might apply to situations like yours however you would have to speak to your reseller or our sales team about those as tech Support do not have thexact details
2014 was released 2014-06-02 (June 2nd)
BTW If you have a support agreemnet in place for 2010 R3 you could still log a support case for us to look at the issue. My earlier points about 2014 wee to make it clear that you should probably try 2014 as whatever we find against your issue it is unlikly to be fixed against the version you have installed.
Also I can't confirm that you won't see the issue in 2014 as obviously we have not yet confirmed what the problem is.
08-15-2014 02:23 AM
Think I've narrowed down the 1024 BYTES stalling issue.
08-15-2014 02:24 AM
So you can strike that last comment.
08-15-2014 03:18 AM
Colin,
08-15-2014 03:25 AM
Looks like the answer is here (last message):
08-15-2014 03:38 AM
Think I just figured it out.
08-15-2014 03:45 AM
Yea I have. Thank you all.