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Beserver Crashed / Beserver beendet sich immer

vkkd
Level 3

Hi together,

We have a problem with exec backup, Version v14.2, b1108, r02.

The service : beserver.exe , crashed always . Sometimes after five times sometimes after 10 min. But he crashed.

We use the repair Installation, same Problem. Disable Ipv6, Net New Install. 

Event Viewer reports the following:

at first Net Runtime Error ID1026, the Application Error ID 1000 - faulting applikation beserver.exe faulting Modul: vxACE_6.dll.

Have separately opened a servicecall @ Veritas.

Best Regard and Thx
 

 

 

 

In German:

 

Hallo Zusammen, wir haben ein größeres Problem mit unserm Backup Exec Server Version v14.2, b1108, r02.

Der Beserver Dienst beendet sich regelmäßig. Haben schon alles versucht. Reparieren der Software, Neuinstallieren.... alles Ohne Erfolg. Mal beendet er sich nach 5 mal nach 10min. Auch wenn kein Backup läuft. Net Runtime neu Installiert. Alles ohne Erfolg. In der Ereignissanzeige wird immer erst Net Runtime angemckert und direkt dann Beserver.exe. mit Fehlerhaften Modul vxACE6_dll.

Habe separat nen call aufgemacht.

 

Vielleicht hat hier jemand noch ne IDee.

 

Vielen Dank

 

 
 
12 REPLIES 12

vkkd
Level 3

see attachment

CraigV
Level 6
Partner    VIP    Accredited

Do you have an antivirus installed? If so, stop and disable it and see if this works. If it does, then put in exclusions for the BE services.

Thanks!

vkkd
Level 3

yes we have an Antivirus installed. @the moment it is disabled. problem still exists

 

CraigV
Level 6
Partner    VIP    Accredited

Is BE fully patched?

Have you opened up BEutility.exe and run a repair of the BEDB?

Thanks!

vkkd
Level 3

Now we installed it from point zero! 1 Week without Backups is not good!!!!!

CraigV
Level 6
Partner    VIP    Accredited

Have you tried with Backup Exec 15? Download it off the link below:

https://www.veritas.com/trial/en/us/backup-exec-15.html

Thanks!

VJware
Level 6
Employee Accredited Certified

Is this a standalone BE server or part of a CASO-MMS setup ?

 

vkkd
Level 3

Stand alone. Actually i install it new. OS New, BE New and then we will see

VJware
Level 6
Employee Accredited Certified

Will need crash dump analysis. Has your support case been escalated ?

vkkd
Level 3

Backup Exec is fully patched. We installed Server 2012 complett new. Same Problem. Even When We Do not  a backup the error also occurs.

The Technical Support wants to repair C++ Visual, without success.

 
 

vkkd
Level 3

ok, if we use BE only as TestVersion, erverythings works fine. If we use the purchased license, Service stoppt.

was war die Lösung? haben das gleiche Problem...