I'm having a similar problem, in that the environment check for upgrading from BE 11 to BE 12 flags this issue and references Symantec document 290544, advising me to upgrade to Symantec AntiVirus version 10.1.6.6000 or later.
However, because we obtained our Symantec Client Security 3.1 through TechSoup (
www.techsoup.org, an organization that provides low-cost software to non-profit organizations), and because Symantec doesn't provide support for its products obtained through this channel, I'm unable to download even the point upgrade necessary to work around this issue.
For any Symantec employee monitoring this thread, is there any way that I can obtain at least the necessary point upgrade to have these two Symantec products work together successfully?
Craig