02-02-2009 04:24 PM
Hi, all.
I've searched everywhere for a solution, but nothing seems to get me on track, here. The backup always fail with the specified error:
Final error: 0xe00002fe - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-766
I've done everything that link tells me to do. I am now using the Administrator account to run backups, and I can logon on a workstation, open Outlook and see that everything is OK. When testing the credentials under the job setup, everything passes (The System Logon Account is administrator as well).
Any hints? I am using SBS2008.
Solved! Go to Solution.
10-22-2009 10:57 PM
02-04-2009 04:32 AM
Is it Exchange 2007 Server?
Is Exchange on same Server as Backup Sever?
On windows 2008 server , update the hosts file with IPV4 entries as given in below technote
An attempt to run a Granular Recovery Technology (GRT) backup of the Information Store to tape for Exchange 2007 running on a Windows 2008 server fails with an "Access Denied" error.
http://support.veritas.com/docs/305539
Restart the remote agent on Exchange server , or all BE services if it is on same server.
Make sure that exchange is the first resource in selection list order OR only select exchange in the bakcup job.
Check the credentials with the help of below technote
How to configure Microsoft Exchange Server 2007 backups in Backup Exec 11d and above
http://support.veritas.com/docs/306281
02-04-2009 04:44 AM
Hi, I will investigate your links above.
SBS2008 is Small Business Server 2008 (which contains Exchange 2007), and yes, the backup server and exchange server are the same.
/ Lars
02-04-2009 01:15 PM
I've gone through all the points in the checklist, and the problem still appears. I ran a diagnostics check from within Backup Exec, and what I see is that the administator user is not said to be a Domain Admin:
Local Group Memberships for Backup Exec service account MYDOMAIN\administrator on \\MYSERVER
Offer Remote Assistance Helpers
Denied RODC Password Replication Group
Administrators
Users
MYDOMAIN\administrator is a member of the following groups:
MYDOMAIN\Domain Users
Everyone
BUILTIN\Administrators
BUILTIN\Users
BUILTIN\Pre-Windows 2000 Compatible Access
BUILTIN\Certificate Service DCOM Access
NT AUTHORITY\SERVICE
NT AUTHORITY\Authenticated Users
NT AUTHORITY\This Organization
LOCAL
MYDOMAIN\administrator has the following privileges:
Create a token object
Adjust memory quotas for a process
Add workstations to domain
Act as part of the operating system
Manage auditing and security log
Take ownership of files or other objects
Load and unload device drivers
Profile system performance
Change the system time
Profile single process
Increase scheduling priority
Create a pagefile
Back up files and directories
Restore files and directories
Shut down the system
Debug programs
Modify firmware environment values
Bypass traverse checking
Force shutdown from a remote system
Remove computer from docking station
Enable computer and user accounts to be trusted for delegation
Perform volume maintenance tasks
Impersonate a client after authentication
Create global objects
Increase a process working set
Change the time zone
Create symbolic links
Could this be anything? I'm shooting in the dark, here...
02-05-2009 03:30 AM
Did you create hosts file entries on windows 2008 server as given in technote?
I would recommend using another account which is unique instead of Administrator like symantec or veritas.
It should be part of Domain Admins
Give Exchange FUll Administrator role using system Manager.
It should have active mailbox which is not hidden from GAL.
Mailbox should be able to receive and send messages.
Should be part of local Administrator on exchange server.
02-05-2009 03:58 PM
OK, now I have something to work with. I added a new user, gave it all the correct rights, and now this happens (from the Event Log):
An error occurred while attempting to log in to the following server: "MYSERVER".
SQL error number: "4814".
SQL error message: "Login failed for user 'mrbackup'. The user is not associated with a trusted SQL Server connection.
".
I added 'mrbackup' to the SQL Server using the SQL Server Express Management Console. Obviously didn't make any difference. Are there any particular db-rights I should assign this user? It is configured to use Windows Authentication.
The failed backup job responds with the same error as before (MAPI...).
02-06-2009 01:54 AM
what are you doing SQL management studio?
You are backing up exchange , right?
is it windows 2008 (backup or exchange)?
02-06-2009 01:57 AM
This error is logged from Backup Exec. Backup Exec uses SQL Server Express as its backend db, doesn't it?
It is Small Business Server 2008, which is Windows Server 2008 and Exchange Server 2007 bundled.
02-06-2009 07:56 AM
Can you follow this technote step by step.. I think you are going away from the basic things
How to configure Microsoft Exchange Server 2007 backups in Backup Exec 11d and above
http://support.veritas.com/docs/306281
02-26-2009 08:27 AM
I have foun this suggestion.
Mine is sorted now (after a fashion). There is definitely a bug with BE12.5 and Ex2007. I have tried putting the exchange backup FIRST in the selection order in the backup. It works 100% that way, but if it comes after any NTFS backup it fails. I hope this works for you.
02-27-2009 06:35 PM
I've actually had this error and a host of other errors such as Exchange 2007 GRT backups working to tape but crashing the server when I attempted to run them to local disks or a SAN. I've also had the VSS writer failed errors. All of these things started happening about a month ago after 2 updates (can't recall the exact numbers). Then about a week ago this hotfix was released 319699. I read the release notes which listed things that closely matched but not directly matched the many odd errors I was receiving. I applied the patch, updated the agent on the Exchange server now everything is working without error. I can write backups to local disk, SAN, tape and it doesn't matter the resource order or if I include other things in the backup job.
It was quite frustrating for me for a long time trying to diagnose each problem only to have a different one appear the next time I rebooted or tried the backup job. Then when the original problems came back I felt like throwing the server out of the window. I tried reinstalling MS CDO, the VSS update patch for Server 2003 sp2, everything. Nothing seemed to help. If anyone is experiencing some/all of these problems, install the hotfix, reboot if the GUI says to and update the agent on the exchange server using the agent update tool (forgot the name of that) and reboot the exchange 2007 server if the tool instructs you to. In my case I didn't have to, my agent on the Exchange server was up to date except for the latest hotfix. Hope this helps someone
03-25-2009 09:16 AM
04-07-2009 11:51 AM
06-04-2009 08:06 AM
06-14-2009 11:15 PM
06-15-2009 09:46 AM
06-15-2009 11:37 AM
06-30-2009 08:11 AM
06-30-2009 08:17 AM
After a long troubleshooting, we find some soloution for MAPI.
Shutdown the BE Server noded and start it again, then you can try to take backup.
My problem was resoleved with Shutdown and Start again of booth node of Cluster
Thanks in Advance
10-08-2009 12:08 AM
We have the same problem with BE 12.5, Windows 2003, Exchange 2003, and we use backup-to-disk. Symantec really really really needs to fix this. It's pretty bad when you run the test and it passes, but the job FAILS!