Cannot open one or more mail messages because of unknown MAPI errors

[shaganasty]

get this error:

Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information. Final error category: Resource Errors

backup server windows standard 2008 R2

backupexec 2010 R2

exchange 2010

only get error with restore of email, can restore files fine.

have looked and tested what we have found on the internet with no resovle.

symantec now tells us to contact microsoft, if there is that many users that have purchased backup exec 2010 and having these issues, you would think that symantec would have a resolve on this issue.

please if anyone has a solution to restore email, please reply and post what works for you, it would be much appreciated!!

thanks for reading this

dick

[Sush---]

Hello there,

    Is CAS role installed on another server other than where Exchange 2010 Mailbox role is installed??

   Also have you installed SSL Certificate on the CAS server..??

Try the restore after disabling the SSL Certificates.....

Thanks,

-Sush...

[theseng99]

shaganasty,

Have you tried this?

http://www.symantec.com/business/support/index?page=content&id=TECH69333

and more solution is

1. try restart Exchange Service then backup again.

2. Try to  a restore with the option "Purge all contents" selected

[Mahesh_Roja]

The account that is required for this process must have very specific permissions and attributes to allow this complex process to take place:

1. The account must be an Exchange Full Administrator on Exchange Organization Administrator .
2. The account must be either a Domain Administrator (Recommended, ensure that Domain Admins is a member of the Local Administrator's group on the Exchange Server) or a Local Administrator on the Exchange Server.
3. The account must have an active mailbox on the Exchange Server.
4. The account must have received e-mail via the mailbox.
5. The account must have sent e-mail via the mailbox.
6. The account must be visible to the Global Address List, not hidden from it.

[Sush---]

Also follow this technote " http://www.symantec.com/docs/TECH124833 "

Thanks,

-Sush...

[Mahesh_Roja]

Also try with this

The restore of individual emails or mailboxes using Backup Exec 2010 may fail with the above mentioned error with the Exchange Web Services (EWS) log reporting the following error:

--------------------------------------------------------------------------------------------------------------------
[105c] 03/04/10 07:16:30 ---EWSStore::OpenFolder--- 
[105c] 03/04/10 07:16:30  Exception in FindFolder The Id property must be set. 
[105c] 03/04/10 07:16:30 ---EWSStore::GetMailboxTable---
---------------------------------------------------------------------------------------------------------------------

Workaround:
 

Restore the entire Mailbox database to a Recovery Storage Group/Recovery Database and extract the required items. 

Resolution:

1. Launch "Active Directory Users and Computers" console.

2. Go to the properties of the User.

3. Go to the ACCOUNT tab and set a value for the attribute USER LOGON NAME.

4. Run the restore job to restore email(s) for this user.

[Mahesh_Roja]

has been resolved in this KB

https://www-secure.symantec.com/connect/forums/backup-exec-125-setting-mapi-configuration

[Mahesh_Roja]

Has your problem resolved?