Converting to Virtual from Point-In-Time

[arielc]

Has this issue been patched or solved already?

I'm trying to convert a backup of a physical server to Hyper-V virtual. The physical server is being backed-up to a deduplication storage and then duplicated to tape. Whenever I try to convert the backup to virtual without the tape loaded that were used when the job was duplicated to tape, the conversion fails. Otherwise if the tape was loaded then it converts successfully.

Source Drive and Media Information
Drive and media information from media mount: 01/05/2013 9:50:40 AM Drive Name: Deduplication disk 0001:1 Media Label: OST00000029-4EB69CD1D08E6AD3 Media GUID: {83af11cc-297f-4ad3-af57-11acd9b4ddc8}

Drive and media mount requested: 01/05/2013 9:59:04 AM
Media mount failed. Physical Volume Library Drive not found.
Media GUID: {A63ADE6E-76BC-492B-9ED4-20946DFBB0CE}
Media Label: Friday Week 4
Robotic Library Name: Deduplication disk 0001
 

Job ended: May-01-13 at 10:00:27 AM
Completed status: Failed
Final error: 0xe000810b - Physical Volume Library Drive not found.
Final error category: Backup Device Errors

Duplicate
Media mount failed.
Physical Volume Library Drive not found.
 

[pkh]

This is correct.  Somehow BE needs the duplicated media.

[VJware]

This issue is still under investigation ~ http://www.symantec.com/business/support/index?page=content&id=TECH200295

Current workaround is to perform the P2V conversion prior to the Duplicate job.

[CraigV]

...so what is the workaround if the OP needs to do this with data that was already duplicated?

Thanks!

[VJware]

As the OP already found out, then the  workaround is to ensure the duplicate media sets are present as well.

[arielc]

I see. I thought that by now they have solved this issue already. Having the tape when converting to virtual is not a problem when your activity is planned. But if it's a disaster situation and your tape is stored remotely, then it becomes a problem.