Device cannot recognied.

[Alvin_Chow]

I am using a HP dat 72 tape drive. It can be found in the Tape Drive installation. But it didnt displayed the the Device wizard setup.
Pls help me in this case.
many thx

[Alvin_Chow]

Can Anyone help pls? =)

[Ajit_Kulkarni]

Hello,

It seems that the tape drive HP DAT 72 is not detected in Backup Exec - Devices tab.
Have you installed the Veritas latest drivers ?
Is the tape drive well detected by Winodws ? If it is not then you need to ensure that it is detected by Windows so as Backup Exec will be able to see it.
Can you please tell us, if the tape drive is shown offline or not seen at all in Backup Exec Devices tab.

Kindly update.

Regards,


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Alvin_Chow]

thx for your reply.
The tape driver can be recognized by windows. Also, it can be found by backupexec when i am using the install the backup tape option.
However, even the system said installation finished. it still couldn't display is the list for me to select

that's a very strange case

pls help. Thx

alvin